2628 lines
77 KiB
XML
2628 lines
77 KiB
XML
<?xml version="1.0" encoding="UTF-8"?>
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<transformation>
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<info>
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<name>Load_fact_incidents</name>
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<description/>
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<extended_description/>
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<trans_version/>
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<trans_type>Normal</trans_type>
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<trans_status>0</trans_status>
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<directory>/</directory>
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<parameters>
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</parameters>
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<log>
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<trans-log-table>
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<connection/>
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<schema/>
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<table/>
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<size_limit_lines/>
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<interval/>
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<timeout_days/>
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<field>
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<id>ID_BATCH</id>
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<enabled>Y</enabled>
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<name>ID_BATCH</name>
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</field>
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<field>
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<id>CHANNEL_ID</id>
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<enabled>Y</enabled>
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<name>CHANNEL_ID</name>
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</field>
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<field>
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<id>TRANSNAME</id>
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<enabled>Y</enabled>
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<name>TRANSNAME</name>
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</field>
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<field>
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<id>STATUS</id>
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<enabled>Y</enabled>
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<name>STATUS</name>
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</field>
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<field>
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<id>LINES_READ</id>
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<enabled>Y</enabled>
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<name>LINES_READ</name>
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<subject/>
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</field>
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<field>
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<id>LINES_WRITTEN</id>
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<enabled>Y</enabled>
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<name>LINES_WRITTEN</name>
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<subject/>
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</field>
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<field>
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<id>LINES_UPDATED</id>
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<enabled>Y</enabled>
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<name>LINES_UPDATED</name>
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<subject/>
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</field>
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<field>
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<id>LINES_INPUT</id>
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<enabled>Y</enabled>
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<name>LINES_INPUT</name>
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<subject/>
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</field>
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<field>
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<id>LINES_OUTPUT</id>
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<enabled>Y</enabled>
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<name>LINES_OUTPUT</name>
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<subject/>
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</field>
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<field>
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<id>LINES_REJECTED</id>
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<enabled>Y</enabled>
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<name>LINES_REJECTED</name>
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<subject/>
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</field>
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<field>
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<id>ERRORS</id>
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<enabled>Y</enabled>
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<name>ERRORS</name>
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</field>
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<field>
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<id>STARTDATE</id>
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<enabled>Y</enabled>
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<name>STARTDATE</name>
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</field>
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<field>
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<id>ENDDATE</id>
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<enabled>Y</enabled>
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<name>ENDDATE</name>
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</field>
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<field>
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<id>LOGDATE</id>
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<enabled>Y</enabled>
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<name>LOGDATE</name>
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</field>
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<field>
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<id>DEPDATE</id>
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<enabled>Y</enabled>
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<name>DEPDATE</name>
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</field>
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<field>
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<id>REPLAYDATE</id>
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<enabled>Y</enabled>
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<name>REPLAYDATE</name>
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</field>
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<field>
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<id>LOG_FIELD</id>
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<enabled>Y</enabled>
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<name>LOG_FIELD</name>
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</field>
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<field>
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<id>EXECUTING_SERVER</id>
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<enabled>N</enabled>
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<name>EXECUTING_SERVER</name>
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</field>
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<field>
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<id>EXECUTING_USER</id>
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<enabled>N</enabled>
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<name>EXECUTING_USER</name>
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</field>
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<field>
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<id>CLIENT</id>
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<enabled>N</enabled>
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<name>CLIENT</name>
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</field>
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</trans-log-table>
|
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<perf-log-table>
|
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<connection/>
|
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<schema/>
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<table/>
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<interval/>
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<timeout_days/>
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<field>
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<id>ID_BATCH</id>
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<enabled>Y</enabled>
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<name>ID_BATCH</name>
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</field>
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<field>
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<id>SEQ_NR</id>
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<enabled>Y</enabled>
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<name>SEQ_NR</name>
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</field>
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<field>
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<id>LOGDATE</id>
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<enabled>Y</enabled>
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<name>LOGDATE</name>
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</field>
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<field>
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<id>TRANSNAME</id>
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<enabled>Y</enabled>
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<name>TRANSNAME</name>
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</field>
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<field>
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<id>STEPNAME</id>
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<enabled>Y</enabled>
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<name>STEPNAME</name>
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</field>
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<field>
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<id>STEP_COPY</id>
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<enabled>Y</enabled>
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<name>STEP_COPY</name>
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</field>
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<field>
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<id>LINES_READ</id>
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<enabled>Y</enabled>
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<name>LINES_READ</name>
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</field>
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<field>
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<id>LINES_WRITTEN</id>
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<enabled>Y</enabled>
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<name>LINES_WRITTEN</name>
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</field>
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<field>
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<id>LINES_UPDATED</id>
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<enabled>Y</enabled>
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<name>LINES_UPDATED</name>
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</field>
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<field>
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<id>LINES_INPUT</id>
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<enabled>Y</enabled>
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<name>LINES_INPUT</name>
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</field>
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<field>
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<id>LINES_OUTPUT</id>
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<enabled>Y</enabled>
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<name>LINES_OUTPUT</name>
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</field>
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<field>
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<id>LINES_REJECTED</id>
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<enabled>Y</enabled>
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<name>LINES_REJECTED</name>
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</field>
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<field>
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<id>ERRORS</id>
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<enabled>Y</enabled>
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<name>ERRORS</name>
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</field>
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<field>
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<id>INPUT_BUFFER_ROWS</id>
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<enabled>Y</enabled>
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<name>INPUT_BUFFER_ROWS</name>
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</field>
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<field>
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<id>OUTPUT_BUFFER_ROWS</id>
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<enabled>Y</enabled>
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<name>OUTPUT_BUFFER_ROWS</name>
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</field>
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</perf-log-table>
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<channel-log-table>
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<connection/>
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<schema/>
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<table/>
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<timeout_days/>
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<field>
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<id>ID_BATCH</id>
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<enabled>Y</enabled>
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<name>ID_BATCH</name>
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</field>
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<field>
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<id>CHANNEL_ID</id>
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<enabled>Y</enabled>
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<name>CHANNEL_ID</name>
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</field>
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<field>
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<id>LOG_DATE</id>
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<enabled>Y</enabled>
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<name>LOG_DATE</name>
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</field>
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<field>
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<id>LOGGING_OBJECT_TYPE</id>
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<enabled>Y</enabled>
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<name>LOGGING_OBJECT_TYPE</name>
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</field>
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<field>
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<id>OBJECT_NAME</id>
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<enabled>Y</enabled>
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<name>OBJECT_NAME</name>
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</field>
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<field>
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<id>OBJECT_COPY</id>
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<enabled>Y</enabled>
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<name>OBJECT_COPY</name>
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</field>
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<field>
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<id>REPOSITORY_DIRECTORY</id>
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<enabled>Y</enabled>
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<name>REPOSITORY_DIRECTORY</name>
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</field>
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<field>
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<id>FILENAME</id>
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<enabled>Y</enabled>
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<name>FILENAME</name>
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</field>
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<field>
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<id>OBJECT_ID</id>
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<enabled>Y</enabled>
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<name>OBJECT_ID</name>
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</field>
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<field>
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<id>OBJECT_REVISION</id>
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<enabled>Y</enabled>
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<name>OBJECT_REVISION</name>
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</field>
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<field>
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<id>PARENT_CHANNEL_ID</id>
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<enabled>Y</enabled>
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<name>PARENT_CHANNEL_ID</name>
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</field>
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<field>
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<id>ROOT_CHANNEL_ID</id>
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<enabled>Y</enabled>
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<name>ROOT_CHANNEL_ID</name>
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</field>
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</channel-log-table>
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<step-log-table>
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<connection/>
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<schema/>
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<table/>
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<timeout_days/>
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<field>
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<id>ID_BATCH</id>
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<enabled>Y</enabled>
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<name>ID_BATCH</name>
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</field>
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<field>
|
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<id>CHANNEL_ID</id>
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<enabled>Y</enabled>
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<name>CHANNEL_ID</name>
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</field>
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<field>
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<id>LOG_DATE</id>
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<enabled>Y</enabled>
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<name>LOG_DATE</name>
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</field>
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<field>
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<id>TRANSNAME</id>
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<enabled>Y</enabled>
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<name>TRANSNAME</name>
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</field>
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<field>
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<id>STEPNAME</id>
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<enabled>Y</enabled>
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<name>STEPNAME</name>
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</field>
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|
<field>
|
|
<id>STEP_COPY</id>
|
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<enabled>Y</enabled>
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<name>STEP_COPY</name>
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</field>
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<field>
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<id>LINES_READ</id>
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<enabled>Y</enabled>
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<name>LINES_READ</name>
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</field>
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<field>
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|
<id>LINES_WRITTEN</id>
|
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<enabled>Y</enabled>
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<name>LINES_WRITTEN</name>
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</field>
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<field>
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|
<id>LINES_UPDATED</id>
|
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<enabled>Y</enabled>
|
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<name>LINES_UPDATED</name>
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</field>
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<field>
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<id>LINES_INPUT</id>
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<enabled>Y</enabled>
|
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<name>LINES_INPUT</name>
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</field>
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|
<field>
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|
<id>LINES_OUTPUT</id>
|
|
<enabled>Y</enabled>
|
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<name>LINES_OUTPUT</name>
|
|
</field>
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|
<field>
|
|
<id>LINES_REJECTED</id>
|
|
<enabled>Y</enabled>
|
|
<name>LINES_REJECTED</name>
|
|
</field>
|
|
<field>
|
|
<id>ERRORS</id>
|
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<enabled>Y</enabled>
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|
<name>ERRORS</name>
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</field>
|
|
<field>
|
|
<id>LOG_FIELD</id>
|
|
<enabled>N</enabled>
|
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<name>LOG_FIELD</name>
|
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</field>
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</step-log-table>
|
|
<metrics-log-table>
|
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<connection/>
|
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<schema/>
|
|
<table/>
|
|
<timeout_days/>
|
|
<field>
|
|
<id>ID_BATCH</id>
|
|
<enabled>Y</enabled>
|
|
<name>ID_BATCH</name>
|
|
</field>
|
|
<field>
|
|
<id>CHANNEL_ID</id>
|
|
<enabled>Y</enabled>
|
|
<name>CHANNEL_ID</name>
|
|
</field>
|
|
<field>
|
|
<id>LOG_DATE</id>
|
|
<enabled>Y</enabled>
|
|
<name>LOG_DATE</name>
|
|
</field>
|
|
<field>
|
|
<id>METRICS_DATE</id>
|
|
<enabled>Y</enabled>
|
|
<name>METRICS_DATE</name>
|
|
</field>
|
|
<field>
|
|
<id>METRICS_CODE</id>
|
|
<enabled>Y</enabled>
|
|
<name>METRICS_CODE</name>
|
|
</field>
|
|
<field>
|
|
<id>METRICS_DESCRIPTION</id>
|
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<enabled>Y</enabled>
|
|
<name>METRICS_DESCRIPTION</name>
|
|
</field>
|
|
<field>
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|
<id>METRICS_SUBJECT</id>
|
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<enabled>Y</enabled>
|
|
<name>METRICS_SUBJECT</name>
|
|
</field>
|
|
<field>
|
|
<id>METRICS_TYPE</id>
|
|
<enabled>Y</enabled>
|
|
<name>METRICS_TYPE</name>
|
|
</field>
|
|
<field>
|
|
<id>METRICS_VALUE</id>
|
|
<enabled>Y</enabled>
|
|
<name>METRICS_VALUE</name>
|
|
</field>
|
|
</metrics-log-table>
|
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</log>
|
|
<maxdate>
|
|
<connection/>
|
|
<table/>
|
|
<field/>
|
|
<offset>0.0</offset>
|
|
<maxdiff>0.0</maxdiff>
|
|
</maxdate>
|
|
<size_rowset>10000</size_rowset>
|
|
<sleep_time_empty>50</sleep_time_empty>
|
|
<sleep_time_full>50</sleep_time_full>
|
|
<unique_connections>N</unique_connections>
|
|
<feedback_shown>Y</feedback_shown>
|
|
<feedback_size>50000</feedback_size>
|
|
<using_thread_priorities>Y</using_thread_priorities>
|
|
<shared_objects_file/>
|
|
<capture_step_performance>N</capture_step_performance>
|
|
<step_performance_capturing_delay>1000</step_performance_capturing_delay>
|
|
<step_performance_capturing_size_limit>100</step_performance_capturing_size_limit>
|
|
<dependencies>
|
|
</dependencies>
|
|
<partitionschemas>
|
|
</partitionschemas>
|
|
<slaveservers>
|
|
</slaveservers>
|
|
<clusterschemas>
|
|
</clusterschemas>
|
|
<created_user>-</created_user>
|
|
<created_date>2023/06/12 18:02:38.343</created_date>
|
|
<modified_user>-</modified_user>
|
|
<modified_date>2023/06/12 18:02:38.343</modified_date>
|
|
<key_for_session_key>H4sIAAAAAAAAAAMAAAAAAAAAAAA=</key_for_session_key>
|
|
<is_key_private>N</is_key_private>
|
|
</info>
|
|
<notepads>
|
|
</notepads>
|
|
<connection>
|
|
<name>dwh</name>
|
|
<server>10.211.55.15</server>
|
|
<type>MYSQL</type>
|
|
<access>Native</access>
|
|
<database>dwh</database>
|
|
<port>3306</port>
|
|
<username>juanlf</username>
|
|
<password>Encrypted 2be98afc86aa7f2e4cb79bc71da9bff89</password>
|
|
<servername/>
|
|
<data_tablespace/>
|
|
<index_tablespace/>
|
|
<attributes>
|
|
<attribute>
|
|
<code>FORCE_IDENTIFIERS_TO_LOWERCASE</code>
|
|
<attribute>N</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>FORCE_IDENTIFIERS_TO_UPPERCASE</code>
|
|
<attribute>N</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>IS_CLUSTERED</code>
|
|
<attribute>N</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>PORT_NUMBER</code>
|
|
<attribute>3306</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>PRESERVE_RESERVED_WORD_CASE</code>
|
|
<attribute>Y</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>QUOTE_ALL_FIELDS</code>
|
|
<attribute>N</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>STREAM_RESULTS</code>
|
|
<attribute>Y</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>SUPPORTS_BOOLEAN_DATA_TYPE</code>
|
|
<attribute>Y</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>SUPPORTS_TIMESTAMP_DATA_TYPE</code>
|
|
<attribute>Y</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>USE_POOLING</code>
|
|
<attribute>N</attribute>
|
|
</attribute>
|
|
</attributes>
|
|
</connection>
|
|
<connection>
|
|
<name>stage</name>
|
|
<server/>
|
|
<type>SQLITE</type>
|
|
<access>Native</access>
|
|
<database>/Volumes/T7 Touch/TFG/Stage/stage.db</database>
|
|
<port>-1</port>
|
|
<username/>
|
|
<password>Encrypted </password>
|
|
<servername/>
|
|
<data_tablespace/>
|
|
<index_tablespace/>
|
|
<attributes>
|
|
<attribute>
|
|
<code>FORCE_IDENTIFIERS_TO_LOWERCASE</code>
|
|
<attribute>N</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>FORCE_IDENTIFIERS_TO_UPPERCASE</code>
|
|
<attribute>N</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>IS_CLUSTERED</code>
|
|
<attribute>N</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>PORT_NUMBER</code>
|
|
<attribute>-1</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>PRESERVE_RESERVED_WORD_CASE</code>
|
|
<attribute>Y</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>QUOTE_ALL_FIELDS</code>
|
|
<attribute>N</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>SUPPORTS_BOOLEAN_DATA_TYPE</code>
|
|
<attribute>Y</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>SUPPORTS_TIMESTAMP_DATA_TYPE</code>
|
|
<attribute>Y</attribute>
|
|
</attribute>
|
|
<attribute>
|
|
<code>USE_POOLING</code>
|
|
<attribute>N</attribute>
|
|
</attribute>
|
|
</attributes>
|
|
</connection>
|
|
<order>
|
|
<hop>
|
|
<from>Group by ID</from>
|
|
<to>Priority_changed</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
<hop>
|
|
<from>id_response_group</from>
|
|
<to>id_resolution_group</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
<hop>
|
|
<from>id_response_login</from>
|
|
<to>id_resolution_login</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
<hop>
|
|
<from>id_resolution_login</from>
|
|
<to>id_reopen_login</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
<hop>
|
|
<from>id_reopen_login</from>
|
|
<to>id_company</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
<hop>
|
|
<from>id_company</from>
|
|
<to>dates</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
<hop>
|
|
<from>dates</from>
|
|
<to>ID</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
<hop>
|
|
<from>Table input</from>
|
|
<to>Group by ID</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
<hop>
|
|
<from>Priority_changed</from>
|
|
<to>id_assigned_group</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
<hop>
|
|
<from>id_assigned_group</from>
|
|
<to>id_response_group</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
<hop>
|
|
<from>id_resolution_group</from>
|
|
<to>id_reopen_group</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
<hop>
|
|
<from>id_assigned_login</from>
|
|
<to>id_response_login</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
<hop>
|
|
<from>ID</from>
|
|
<to>h_incidents</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
<hop>
|
|
<from>id_reopen_group</from>
|
|
<to>id_assigned_login</to>
|
|
<enabled>Y</enabled>
|
|
</hop>
|
|
</order>
|
|
<step>
|
|
<name>Filter rows 2</name>
|
|
<type>FilterRows</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<send_true_to/>
|
|
<send_false_to/>
|
|
<compare>
|
|
<condition>
|
|
<negated>N</negated>
|
|
<leftvalue/>
|
|
<function>=</function>
|
|
<rightvalue/>
|
|
</condition>
|
|
</compare>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>1280</xloc>
|
|
<yloc>80</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>Group by ID</name>
|
|
<type>GroupBy</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<all_rows>N</all_rows>
|
|
<ignore_aggregate>N</ignore_aggregate>
|
|
<field_ignore/>
|
|
<directory>%%java.io.tmpdir%%</directory>
|
|
<prefix>grp</prefix>
|
|
<add_linenr>N</add_linenr>
|
|
<linenr_fieldname>s</linenr_fieldname>
|
|
<give_back_row>N</give_back_row>
|
|
<group>
|
|
<field>
|
|
<name>ID</name>
|
|
</field>
|
|
</group>
|
|
<fields>
|
|
<field>
|
|
<aggregate>Open_date</aggregate>
|
|
<subject>Audit_date</subject>
|
|
<type>FIRST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Resolved_date</aggregate>
|
|
<subject>Resolved_date</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>#Resolved_date</aggregate>
|
|
<subject>total_RD</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Initial_Priority_ID</aggregate>
|
|
<subject>Priority_ID</subject>
|
|
<type>FIRST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Final_Priority_ID</aggregate>
|
|
<subject>Priority_ID</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Inicial_Priority_Desc</aggregate>
|
|
<subject>Priority_Desc</subject>
|
|
<type>FIRST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Final_Priority_Desc</aggregate>
|
|
<subject>Priority_Desc</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Assigned_Group</aggregate>
|
|
<subject>Assigned_Group</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>#Groups</aggregate>
|
|
<subject>Assigned_Group</subject>
|
|
<type>COUNT_DISTINCT</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>#Assignments</aggregate>
|
|
<subject>New_assign</subject>
|
|
<type>SUM</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Login</aggregate>
|
|
<subject>Login</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>#Login</aggregate>
|
|
<subject>Login</subject>
|
|
<type>COUNT_DISTINCT</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Company</aggregate>
|
|
<subject>Company</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Response_time</aggregate>
|
|
<subject>l_seconds</subject>
|
|
<type>FIRST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Response_desc</aggregate>
|
|
<subject>Response_desc</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_response</aggregate>
|
|
<subject>SLA_response</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_response_meet</aggregate>
|
|
<subject>SLA_response_meet</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_response_date</aggregate>
|
|
<subject>SLA_response_date</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_response_group</aggregate>
|
|
<subject>SLA_response_group</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_response_login</aggregate>
|
|
<subject>SLA_response_login</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Resolution_first_time</aggregate>
|
|
<subject>t_first_resolution</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Resolution_total_time</aggregate>
|
|
<subject>t_total_resolution</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Pending_time</aggregate>
|
|
<subject>t_pending</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>Resolution_desc</aggregate>
|
|
<subject>Resolution_desc</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_resolution</aggregate>
|
|
<subject>SLA_resolution</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_resolution_meet</aggregate>
|
|
<subject>SLA_resolution_meet</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_resolution_date</aggregate>
|
|
<subject>SLA_resolution_date</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_resolution_group</aggregate>
|
|
<subject>SLA_resolution_group</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_resolution_login</aggregate>
|
|
<subject>SLA_resolution_login</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_reopen</aggregate>
|
|
<subject>SLA_reopen</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_reopen_meet</aggregate>
|
|
<subject>SLA_reopen_meet</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_reopen_group</aggregate>
|
|
<subject>SLA_reopen_group</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_reopen_login</aggregate>
|
|
<subject>SLA_reopen_login</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
<field>
|
|
<aggregate>SLA_reopen_date</aggregate>
|
|
<subject>SLA_reopen_date</subject>
|
|
<type>LAST</type>
|
|
<valuefield/>
|
|
</field>
|
|
</fields>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>178</xloc>
|
|
<yloc>48</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>ID</name>
|
|
<type>SelectValues</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<fields>
|
|
<field>
|
|
<name>ID</name>
|
|
<rename>id_incident</rename>
|
|
</field>
|
|
<field>
|
|
<name>Final_Priority_ID</name>
|
|
<rename>id_priority</rename>
|
|
</field>
|
|
<field>
|
|
<name>Priority_changed</name>
|
|
<rename>priority_changed</rename>
|
|
</field>
|
|
<field>
|
|
<name>id_assigned_group</name>
|
|
</field>
|
|
<field>
|
|
<name>id_assigned_login</name>
|
|
</field>
|
|
<field>
|
|
<name>Response_time</name>
|
|
</field>
|
|
<field>
|
|
<name>SLA_response_meet</name>
|
|
</field>
|
|
<field>
|
|
<name>id_response_group</name>
|
|
</field>
|
|
<field>
|
|
<name>id_response_login</name>
|
|
</field>
|
|
<field>
|
|
<name>Resolution_first_time</name>
|
|
</field>
|
|
<field>
|
|
<name>Resolution_total_time</name>
|
|
</field>
|
|
<field>
|
|
<name>Pending_time</name>
|
|
</field>
|
|
<field>
|
|
<name>SLA_resolution_meet</name>
|
|
</field>
|
|
<field>
|
|
<name>id_resolution_group</name>
|
|
</field>
|
|
<field>
|
|
<name>id_resolution_login</name>
|
|
</field>
|
|
<field>
|
|
<name>SLA_reopen_meet</name>
|
|
</field>
|
|
<field>
|
|
<name>id_reopen_group</name>
|
|
</field>
|
|
<field>
|
|
<name>id_reopen_login</name>
|
|
</field>
|
|
<field>
|
|
<name>#Groups</name>
|
|
<rename>num_groups</rename>
|
|
</field>
|
|
<field>
|
|
<name>#Assignments</name>
|
|
<rename>num_assignments</rename>
|
|
</field>
|
|
<field>
|
|
<name>#Login</name>
|
|
<rename>num_logins</rename>
|
|
</field>
|
|
<field>
|
|
<name>#Resolved_date</name>
|
|
<rename>num_resolutions</rename>
|
|
</field>
|
|
<field>
|
|
<name>id_company</name>
|
|
</field>
|
|
<field>
|
|
<name>d_open_date</name>
|
|
</field>
|
|
<field>
|
|
<name>d_resolved_date</name>
|
|
</field>
|
|
<field>
|
|
<name>d_open_hour</name>
|
|
</field>
|
|
<field>
|
|
<name>d_resolved_hour</name>
|
|
</field>
|
|
<field>
|
|
<name>SLA_response_date</name>
|
|
<rename>sla_response_fulldate</rename>
|
|
</field>
|
|
<field>
|
|
<name>SLA_resolution_date</name>
|
|
<rename>sla_resolution_fulldate</rename>
|
|
</field>
|
|
<field>
|
|
<name>SLA_reopen_date</name>
|
|
<rename>sla_reopen_fulldate</rename>
|
|
</field>
|
|
<select_unspecified>N</select_unspecified>
|
|
</fields>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>176</xloc>
|
|
<yloc>240</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>Priority_changed</name>
|
|
<type>ScriptValueMod</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<compatible>N</compatible>
|
|
<optimizationLevel>9</optimizationLevel>
|
|
<jsScripts>
|
|
<jsScript>
|
|
<jsScript_type>0</jsScript_type>
|
|
<jsScript_name>Script 1</jsScript_name>
|
|
<jsScript_script>//Script here
|
|
|
|
var Priority_changed = null;
|
|
if (Initial_Priority_ID < Final_Priority_ID)
|
|
// decreased
|
|
Priority_changed = 1
|
|
else if (Initial_Priority_ID > Final_Priority_ID)
|
|
// increased
|
|
Priority_changed = 2
|
|
else
|
|
// not changed
|
|
Priority_changed = 0
|
|
|
|
|
|
</jsScript_script>
|
|
</jsScript>
|
|
</jsScripts>
|
|
<fields>
|
|
<field>
|
|
<name>Priority_changed</name>
|
|
<rename>Priority_changed</rename>
|
|
<type>String</type>
|
|
<length>-1</length>
|
|
<precision>-1</precision>
|
|
<replace>N</replace>
|
|
</field>
|
|
</fields>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>308</xloc>
|
|
<yloc>48</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>Table input</name>
|
|
<type>TableInput</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<connection>stage</connection>
|
|
<sql>SELECT
|
|
Audit_date
|
|
, n_ID
|
|
, ID
|
|
, Priority_ID
|
|
, Priority_Desc
|
|
, Assigned_Group
|
|
, New_assign
|
|
, Login
|
|
, Assignee
|
|
, Company
|
|
, Company_desc
|
|
, Resolved_date
|
|
, total_RD
|
|
, l_seconds
|
|
, Response_desc
|
|
, Resolution_desc
|
|
, SLA_response
|
|
, SLA_response_meet
|
|
, SLA_response_date
|
|
, SLA_response_group
|
|
, SLA_response_login
|
|
, SLA_resolution
|
|
, SLA_resolution_meet
|
|
, SLA_resolution_date
|
|
, SLA_resolution_group
|
|
, SLA_resolution_login
|
|
, SLA_reopen
|
|
, SLA_reopen_meet
|
|
, SLA_reopen_group
|
|
, SLA_reopen_login
|
|
, SLA_reopen_date
|
|
, t_first_resolution
|
|
, t_total_resolution
|
|
, t_pending
|
|
FROM incidents
|
|
ORDER BY
|
|
ID,
|
|
Audit_date;
|
|
|
|
</sql>
|
|
<limit>0</limit>
|
|
<lookup/>
|
|
<execute_each_row>N</execute_each_row>
|
|
<variables_active>N</variables_active>
|
|
<lazy_conversion_active>N</lazy_conversion_active>
|
|
<cached_row_meta_active>N</cached_row_meta_active>
|
|
<row-meta>
|
|
<value-meta>
|
|
<type>Date</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>Audit_date</name>
|
|
<length>-1</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>Audit_date</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Integer</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>n_ID</name>
|
|
<length>9</length>
|
|
<precision>0</precision>
|
|
<origin>Table input</origin>
|
|
<comments>n_ID</comments>
|
|
<conversion_Mask>####0;-####0</conversion_Mask>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>ID</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>ID</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Integer</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>Priority_ID</name>
|
|
<length>9</length>
|
|
<precision>0</precision>
|
|
<origin>Table input</origin>
|
|
<comments>Priority_ID</comments>
|
|
<conversion_Mask>####0;-####0</conversion_Mask>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>Priority_Desc</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>Priority_Desc</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>Assigned_Group</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>Assigned_Group</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Integer</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>New_assign</name>
|
|
<length>9</length>
|
|
<precision>0</precision>
|
|
<origin>Table input</origin>
|
|
<comments>New_assign</comments>
|
|
<conversion_Mask>####0;-####0</conversion_Mask>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>Login</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>Login</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>Assignee</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>Assignee</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>Company</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>Company</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>Company_desc</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>Company_desc</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Date</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>Resolved_date</name>
|
|
<length>-1</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>Resolved_date</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Integer</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>total_RD</name>
|
|
<length>9</length>
|
|
<precision>0</precision>
|
|
<origin>Table input</origin>
|
|
<comments>total_RD</comments>
|
|
<conversion_Mask>####0;-####0</conversion_Mask>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Integer</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>l_seconds</name>
|
|
<length>9</length>
|
|
<precision>0</precision>
|
|
<origin>Table input</origin>
|
|
<comments>l_seconds</comments>
|
|
<conversion_Mask>####0;-####0</conversion_Mask>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>Response_desc</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>Response_desc</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>Resolution_desc</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>Resolution_desc</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_response</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_response</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Integer</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_response_meet</name>
|
|
<length>9</length>
|
|
<precision>0</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_response_meet</comments>
|
|
<conversion_Mask>####0;-####0</conversion_Mask>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Date</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_response_date</name>
|
|
<length>-1</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_response_date</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_response_group</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_response_group</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_response_login</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_response_login</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_resolution</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_resolution</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Integer</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_resolution_meet</name>
|
|
<length>9</length>
|
|
<precision>0</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_resolution_meet</comments>
|
|
<conversion_Mask>####0;-####0</conversion_Mask>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Date</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_resolution_date</name>
|
|
<length>-1</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_resolution_date</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_resolution_group</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_resolution_group</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_resolution_login</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_resolution_login</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_reopen</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_reopen</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Integer</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_reopen_meet</name>
|
|
<length>9</length>
|
|
<precision>0</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_reopen_meet</comments>
|
|
<conversion_Mask>####0;-####0</conversion_Mask>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_reopen_group</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_reopen_group</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>String</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_reopen_login</name>
|
|
<length>2147483647</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_reopen_login</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Date</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>SLA_reopen_date</name>
|
|
<length>-1</length>
|
|
<precision>-1</precision>
|
|
<origin>Table input</origin>
|
|
<comments>SLA_reopen_date</comments>
|
|
<conversion_Mask/>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Number</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>t_first_resolution</name>
|
|
<length>0</length>
|
|
<precision>0</precision>
|
|
<origin>Table input</origin>
|
|
<comments>t_first_resolution</comments>
|
|
<conversion_Mask>####0.0#########;-####0.0#########</conversion_Mask>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Number</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>t_total_resolution</name>
|
|
<length>0</length>
|
|
<precision>0</precision>
|
|
<origin>Table input</origin>
|
|
<comments>t_total_resolution</comments>
|
|
<conversion_Mask>####0.0#########;-####0.0#########</conversion_Mask>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
<value-meta>
|
|
<type>Number</type>
|
|
<storagetype>normal</storagetype>
|
|
<name>t_pending</name>
|
|
<length>0</length>
|
|
<precision>0</precision>
|
|
<origin>Table input</origin>
|
|
<comments>t_pending</comments>
|
|
<conversion_Mask>####0.0#########;-####0.0#########</conversion_Mask>
|
|
<decimal_symbol>,</decimal_symbol>
|
|
<grouping_symbol>.</grouping_symbol>
|
|
<currency_symbol/>
|
|
<trim_type>none</trim_type>
|
|
<case_insensitive>N</case_insensitive>
|
|
<collator_disabled>Y</collator_disabled>
|
|
<collator_strength>0</collator_strength>
|
|
<sort_descending>N</sort_descending>
|
|
<output_padding>N</output_padding>
|
|
<date_format_lenient>N</date_format_lenient>
|
|
<date_format_locale>en_US</date_format_locale>
|
|
<date_format_timezone>Atlantic/Canary</date_format_timezone>
|
|
<lenient_string_to_number>N</lenient_string_to_number>
|
|
</value-meta>
|
|
</row-meta>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>48</xloc>
|
|
<yloc>48</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>dates</name>
|
|
<type>Calculator</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<failIfNoFile>Y</failIfNoFile>
|
|
<calculation>
|
|
<field_name>d_open_date</field_name>
|
|
<calc_type>REMOVE_TIME_FROM_DATE</calc_type>
|
|
<field_a>Open_date</field_a>
|
|
<field_b/>
|
|
<field_c/>
|
|
<value_type>Date</value_type>
|
|
<value_length>-1</value_length>
|
|
<value_precision>-1</value_precision>
|
|
<remove>N</remove>
|
|
<conversion_mask/>
|
|
<decimal_symbol/>
|
|
<grouping_symbol/>
|
|
<currency_symbol/>
|
|
</calculation>
|
|
<calculation>
|
|
<field_name>d_resolved_date</field_name>
|
|
<calc_type>REMOVE_TIME_FROM_DATE</calc_type>
|
|
<field_a>Resolved_date</field_a>
|
|
<field_b/>
|
|
<field_c/>
|
|
<value_type>Date</value_type>
|
|
<value_length>-1</value_length>
|
|
<value_precision>-1</value_precision>
|
|
<remove>N</remove>
|
|
<conversion_mask/>
|
|
<decimal_symbol/>
|
|
<grouping_symbol/>
|
|
<currency_symbol/>
|
|
</calculation>
|
|
<calculation>
|
|
<field_name>d_open_hour</field_name>
|
|
<calc_type>HOUR_OF_DAY</calc_type>
|
|
<field_a>Open_date</field_a>
|
|
<field_b/>
|
|
<field_c/>
|
|
<value_type>Integer</value_type>
|
|
<value_length>-1</value_length>
|
|
<value_precision>-1</value_precision>
|
|
<remove>N</remove>
|
|
<conversion_mask/>
|
|
<decimal_symbol/>
|
|
<grouping_symbol/>
|
|
<currency_symbol/>
|
|
</calculation>
|
|
<calculation>
|
|
<field_name>d_resolved_hour</field_name>
|
|
<calc_type>HOUR_OF_DAY</calc_type>
|
|
<field_a>Resolved_date</field_a>
|
|
<field_b/>
|
|
<field_c/>
|
|
<value_type>Integer</value_type>
|
|
<value_length>-1</value_length>
|
|
<value_precision>-1</value_precision>
|
|
<remove>N</remove>
|
|
<conversion_mask/>
|
|
<decimal_symbol/>
|
|
<grouping_symbol/>
|
|
<currency_symbol/>
|
|
</calculation>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>176</xloc>
|
|
<yloc>144</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>h_incidents</name>
|
|
<type>TableOutput</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<connection>dwh</connection>
|
|
<schema>dwh</schema>
|
|
<table>h_incident</table>
|
|
<commit>1000</commit>
|
|
<truncate>Y</truncate>
|
|
<ignore_errors>N</ignore_errors>
|
|
<use_batch>Y</use_batch>
|
|
<specify_fields>Y</specify_fields>
|
|
<partitioning_enabled>N</partitioning_enabled>
|
|
<partitioning_field/>
|
|
<partitioning_daily>N</partitioning_daily>
|
|
<partitioning_monthly>Y</partitioning_monthly>
|
|
<tablename_in_field>N</tablename_in_field>
|
|
<tablename_field/>
|
|
<tablename_in_table>Y</tablename_in_table>
|
|
<return_keys>N</return_keys>
|
|
<return_field/>
|
|
<fields>
|
|
<field>
|
|
<column_name>id_incident</column_name>
|
|
<stream_name>id_incident</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>id_priority</column_name>
|
|
<stream_name>id_priority</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>priority_changed</column_name>
|
|
<stream_name>Priority_changed</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>id_assigned_group</column_name>
|
|
<stream_name>id_assigned_group</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>id_assigned_login</column_name>
|
|
<stream_name>id_assigned_login</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>id_company</column_name>
|
|
<stream_name>id_company</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>response_time</column_name>
|
|
<stream_name>Response_time</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>sla_response_meet</column_name>
|
|
<stream_name>SLA_response_meet</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>id_response_group</column_name>
|
|
<stream_name>id_response_group</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>id_response_login</column_name>
|
|
<stream_name>id_response_login</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>resolution_first_time</column_name>
|
|
<stream_name>Resolution_first_time</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>resolution_total_time</column_name>
|
|
<stream_name>Resolution_total_time</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>pending_time</column_name>
|
|
<stream_name>Pending_time</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>sla_resolution_meet</column_name>
|
|
<stream_name>SLA_resolution_meet</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>id_resolution_group</column_name>
|
|
<stream_name>id_resolution_group</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>id_resolution_login</column_name>
|
|
<stream_name>id_resolution_login</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>sla_reopen_meet</column_name>
|
|
<stream_name>SLA_reopen_meet</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>id_reopen_group</column_name>
|
|
<stream_name>id_reopen_group</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>id_reopen_login</column_name>
|
|
<stream_name>id_reopen_login</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>num_groups</column_name>
|
|
<stream_name>num_groups</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>num_assignments</column_name>
|
|
<stream_name>num_assignments</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>num_resolutions</column_name>
|
|
<stream_name>num_resolutions</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>num_login</column_name>
|
|
<stream_name>num_logins</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>d_open_date</column_name>
|
|
<stream_name>d_open_date</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>d_resolved_date</column_name>
|
|
<stream_name>d_resolved_date</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>sla_response_date</column_name>
|
|
<stream_name>sla_response_fulldate</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>sla_resolution_date</column_name>
|
|
<stream_name>sla_resolution_fulldate</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>sla_reopen_date</column_name>
|
|
<stream_name>sla_reopen_fulldate</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>d_open_hour</column_name>
|
|
<stream_name>d_open_hour</stream_name>
|
|
</field>
|
|
<field>
|
|
<column_name>d_resolved_hour</column_name>
|
|
<stream_name>d_resolved_hour</stream_name>
|
|
</field>
|
|
</fields>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>304</xloc>
|
|
<yloc>240</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>id_assigned_group</name>
|
|
<type>DBLookup</type>
|
|
<description>id_resolution_group va tomando los valores del id del grupo asignado en cada movimiento.</description>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<connection>dwh</connection>
|
|
<cache>Y</cache>
|
|
<cache_load_all>N</cache_load_all>
|
|
<cache_size>0</cache_size>
|
|
<lookup>
|
|
<schema>dwh</schema>
|
|
<table>d_assigned_group</table>
|
|
<orderby/>
|
|
<fail_on_multiple>N</fail_on_multiple>
|
|
<eat_row_on_failure>N</eat_row_on_failure>
|
|
<key>
|
|
<name>Assigned_Group</name>
|
|
<field>assigned_group</field>
|
|
<condition>=</condition>
|
|
<name2/>
|
|
</key>
|
|
<value>
|
|
<name>id_assigned_group</name>
|
|
<rename>id_assigned_group</rename>
|
|
<default/>
|
|
<type>Integer</type>
|
|
</value>
|
|
</lookup>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>438</xloc>
|
|
<yloc>48</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>id_assigned_login</name>
|
|
<type>DBLookup</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<connection>dwh</connection>
|
|
<cache>Y</cache>
|
|
<cache_load_all>N</cache_load_all>
|
|
<cache_size>0</cache_size>
|
|
<lookup>
|
|
<schema>dwh</schema>
|
|
<table>d_login</table>
|
|
<orderby/>
|
|
<fail_on_multiple>N</fail_on_multiple>
|
|
<eat_row_on_failure>N</eat_row_on_failure>
|
|
<key>
|
|
<name>Login</name>
|
|
<field>login</field>
|
|
<condition>=</condition>
|
|
<name2/>
|
|
</key>
|
|
<value>
|
|
<name>id_login</name>
|
|
<rename>id_assigned_login</rename>
|
|
<default/>
|
|
<type>Integer</type>
|
|
</value>
|
|
</lookup>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>832</xloc>
|
|
<yloc>144</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>id_company</name>
|
|
<type>DBLookup</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<connection>dwh</connection>
|
|
<cache>Y</cache>
|
|
<cache_load_all>N</cache_load_all>
|
|
<cache_size>0</cache_size>
|
|
<lookup>
|
|
<schema>dwh</schema>
|
|
<table>d_company</table>
|
|
<orderby/>
|
|
<fail_on_multiple>N</fail_on_multiple>
|
|
<eat_row_on_failure>N</eat_row_on_failure>
|
|
<key>
|
|
<name>Company</name>
|
|
<field>Company</field>
|
|
<condition>=</condition>
|
|
<name2/>
|
|
</key>
|
|
<value>
|
|
<name>id_company</name>
|
|
<rename>id_company</rename>
|
|
<default/>
|
|
<type>Integer</type>
|
|
</value>
|
|
</lookup>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>320</xloc>
|
|
<yloc>144</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>id_reopen_group</name>
|
|
<type>DBLookup</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<connection>dwh</connection>
|
|
<cache>Y</cache>
|
|
<cache_load_all>N</cache_load_all>
|
|
<cache_size>0</cache_size>
|
|
<lookup>
|
|
<schema>dwh</schema>
|
|
<table>d_assigned_group</table>
|
|
<orderby/>
|
|
<fail_on_multiple>N</fail_on_multiple>
|
|
<eat_row_on_failure>N</eat_row_on_failure>
|
|
<key>
|
|
<name>SLA_reopen_group</name>
|
|
<field>assigned_group</field>
|
|
<condition>=</condition>
|
|
<name2/>
|
|
</key>
|
|
<value>
|
|
<name>id_assigned_group</name>
|
|
<rename>id_reopen_group</rename>
|
|
<default/>
|
|
<type>Integer</type>
|
|
</value>
|
|
</lookup>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>828</xloc>
|
|
<yloc>48</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>id_reopen_login</name>
|
|
<type>DBLookup</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<connection>dwh</connection>
|
|
<cache>Y</cache>
|
|
<cache_load_all>N</cache_load_all>
|
|
<cache_size>0</cache_size>
|
|
<lookup>
|
|
<schema>dwh</schema>
|
|
<table>d_login</table>
|
|
<orderby/>
|
|
<fail_on_multiple>N</fail_on_multiple>
|
|
<eat_row_on_failure>N</eat_row_on_failure>
|
|
<key>
|
|
<name>SLA_reopen_login</name>
|
|
<field>login</field>
|
|
<condition>=</condition>
|
|
<name2/>
|
|
</key>
|
|
<value>
|
|
<name>id_login</name>
|
|
<rename>id_reopen_login</rename>
|
|
<default/>
|
|
<type>Integer</type>
|
|
</value>
|
|
</lookup>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>448</xloc>
|
|
<yloc>144</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>id_resolution_group</name>
|
|
<type>DBLookup</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<connection>dwh</connection>
|
|
<cache>Y</cache>
|
|
<cache_load_all>N</cache_load_all>
|
|
<cache_size>0</cache_size>
|
|
<lookup>
|
|
<schema>dwh</schema>
|
|
<table>d_assigned_group</table>
|
|
<orderby/>
|
|
<fail_on_multiple>N</fail_on_multiple>
|
|
<eat_row_on_failure>N</eat_row_on_failure>
|
|
<key>
|
|
<name>SLA_resolution_group</name>
|
|
<field>assigned_group</field>
|
|
<condition>=</condition>
|
|
<name2/>
|
|
</key>
|
|
<value>
|
|
<name>id_assigned_group</name>
|
|
<rename>id_resolution_group</rename>
|
|
<default/>
|
|
<type>Integer</type>
|
|
</value>
|
|
</lookup>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>698</xloc>
|
|
<yloc>48</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>id_resolution_login</name>
|
|
<type>DBLookup</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<connection>dwh</connection>
|
|
<cache>Y</cache>
|
|
<cache_load_all>N</cache_load_all>
|
|
<cache_size>0</cache_size>
|
|
<lookup>
|
|
<schema>dwh</schema>
|
|
<table>d_login</table>
|
|
<orderby/>
|
|
<fail_on_multiple>N</fail_on_multiple>
|
|
<eat_row_on_failure>N</eat_row_on_failure>
|
|
<key>
|
|
<name>SLA_resolution_login</name>
|
|
<field>login</field>
|
|
<condition>=</condition>
|
|
<name2/>
|
|
</key>
|
|
<value>
|
|
<name>id_login</name>
|
|
<rename>id_resolution_login</rename>
|
|
<default/>
|
|
<type>Integer</type>
|
|
</value>
|
|
</lookup>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>576</xloc>
|
|
<yloc>144</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>id_response_group</name>
|
|
<type>DBLookup</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<connection>dwh</connection>
|
|
<cache>N</cache>
|
|
<cache_load_all>Y</cache_load_all>
|
|
<cache_size>0</cache_size>
|
|
<lookup>
|
|
<schema>dwh</schema>
|
|
<table>d_assigned_group</table>
|
|
<orderby/>
|
|
<fail_on_multiple>N</fail_on_multiple>
|
|
<eat_row_on_failure>N</eat_row_on_failure>
|
|
<key>
|
|
<name>SLA_response_group</name>
|
|
<field>assigned_group</field>
|
|
<condition>=</condition>
|
|
<name2/>
|
|
</key>
|
|
<value>
|
|
<name>id_assigned_group</name>
|
|
<rename>id_response_group</rename>
|
|
<default/>
|
|
<type>Integer</type>
|
|
</value>
|
|
</lookup>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>568</xloc>
|
|
<yloc>48</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step>
|
|
<name>id_response_login</name>
|
|
<type>DBLookup</type>
|
|
<description/>
|
|
<distribute>Y</distribute>
|
|
<custom_distribution/>
|
|
<copies>1</copies>
|
|
<partitioning>
|
|
<method>none</method>
|
|
<schema_name/>
|
|
</partitioning>
|
|
<connection>dwh</connection>
|
|
<cache>Y</cache>
|
|
<cache_load_all>N</cache_load_all>
|
|
<cache_size>0</cache_size>
|
|
<lookup>
|
|
<schema>dwh</schema>
|
|
<table>d_login</table>
|
|
<orderby/>
|
|
<fail_on_multiple>N</fail_on_multiple>
|
|
<eat_row_on_failure>N</eat_row_on_failure>
|
|
<key>
|
|
<name>SLA_response_login</name>
|
|
<field>login</field>
|
|
<condition>=</condition>
|
|
<name2/>
|
|
</key>
|
|
<value>
|
|
<name>id_login</name>
|
|
<rename>id_response_login</rename>
|
|
<default/>
|
|
<type>Integer</type>
|
|
</value>
|
|
</lookup>
|
|
<attributes/>
|
|
<cluster_schema/>
|
|
<remotesteps>
|
|
<input>
|
|
</input>
|
|
<output>
|
|
</output>
|
|
</remotesteps>
|
|
<GUI>
|
|
<xloc>704</xloc>
|
|
<yloc>144</yloc>
|
|
<draw>Y</draw>
|
|
</GUI>
|
|
</step>
|
|
<step_error_handling>
|
|
</step_error_handling>
|
|
<slave-step-copy-partition-distribution>
|
|
</slave-step-copy-partition-distribution>
|
|
<slave_transformation>N</slave_transformation>
|
|
<attributes/>
|
|
</transformation>
|