Load_fact_incidents Normal 0 / ID_BATCH Y ID_BATCH CHANNEL_ID Y CHANNEL_ID TRANSNAME Y TRANSNAME STATUS Y STATUS LINES_READ Y LINES_READ LINES_WRITTEN Y LINES_WRITTEN LINES_UPDATED Y LINES_UPDATED LINES_INPUT Y LINES_INPUT LINES_OUTPUT Y LINES_OUTPUT LINES_REJECTED Y LINES_REJECTED ERRORS Y ERRORS STARTDATE Y STARTDATE ENDDATE Y ENDDATE LOGDATE Y LOGDATE DEPDATE Y DEPDATE REPLAYDATE Y REPLAYDATE LOG_FIELD Y LOG_FIELD EXECUTING_SERVER N EXECUTING_SERVER EXECUTING_USER N EXECUTING_USER CLIENT N CLIENT ID_BATCH Y ID_BATCH SEQ_NR Y SEQ_NR LOGDATE Y LOGDATE TRANSNAME Y TRANSNAME STEPNAME Y STEPNAME STEP_COPY Y STEP_COPY LINES_READ Y LINES_READ LINES_WRITTEN Y LINES_WRITTEN LINES_UPDATED Y LINES_UPDATED LINES_INPUT Y LINES_INPUT LINES_OUTPUT Y LINES_OUTPUT LINES_REJECTED Y LINES_REJECTED ERRORS Y ERRORS INPUT_BUFFER_ROWS Y INPUT_BUFFER_ROWS OUTPUT_BUFFER_ROWS Y OUTPUT_BUFFER_ROWS ID_BATCH Y ID_BATCH CHANNEL_ID Y CHANNEL_ID LOG_DATE Y LOG_DATE LOGGING_OBJECT_TYPE Y LOGGING_OBJECT_TYPE OBJECT_NAME Y OBJECT_NAME OBJECT_COPY Y OBJECT_COPY REPOSITORY_DIRECTORY Y REPOSITORY_DIRECTORY FILENAME Y FILENAME OBJECT_ID Y OBJECT_ID OBJECT_REVISION Y OBJECT_REVISION PARENT_CHANNEL_ID Y PARENT_CHANNEL_ID ROOT_CHANNEL_ID Y ROOT_CHANNEL_ID ID_BATCH Y ID_BATCH CHANNEL_ID Y CHANNEL_ID LOG_DATE Y LOG_DATE TRANSNAME Y TRANSNAME STEPNAME Y STEPNAME STEP_COPY Y STEP_COPY LINES_READ Y LINES_READ LINES_WRITTEN Y LINES_WRITTEN LINES_UPDATED Y LINES_UPDATED LINES_INPUT Y LINES_INPUT LINES_OUTPUT Y LINES_OUTPUT LINES_REJECTED Y LINES_REJECTED ERRORS Y ERRORS LOG_FIELD N LOG_FIELD ID_BATCH Y ID_BATCH CHANNEL_ID Y CHANNEL_ID LOG_DATE Y LOG_DATE METRICS_DATE Y METRICS_DATE METRICS_CODE Y METRICS_CODE METRICS_DESCRIPTION Y METRICS_DESCRIPTION METRICS_SUBJECT Y METRICS_SUBJECT METRICS_TYPE Y METRICS_TYPE METRICS_VALUE Y METRICS_VALUE 0.0 0.0 10000 50 50 N Y 50000 Y N 1000 100 - 2023/06/12 18:02:38.343 - 2023/06/12 18:02:38.343 H4sIAAAAAAAAAAMAAAAAAAAAAAA= N dwh 10.211.55.15 MYSQL Native dwh 3306 juanlf Encrypted 2be98afc86aa7f2e4cb79bc71da9bff89 FORCE_IDENTIFIERS_TO_LOWERCASE N FORCE_IDENTIFIERS_TO_UPPERCASE N IS_CLUSTERED N PORT_NUMBER 3306 PRESERVE_RESERVED_WORD_CASE Y QUOTE_ALL_FIELDS N STREAM_RESULTS Y SUPPORTS_BOOLEAN_DATA_TYPE Y SUPPORTS_TIMESTAMP_DATA_TYPE Y USE_POOLING N stage SQLITE Native /Volumes/T7 Touch/TFG/Stage/stage.db -1 Encrypted FORCE_IDENTIFIERS_TO_LOWERCASE N FORCE_IDENTIFIERS_TO_UPPERCASE N IS_CLUSTERED N PORT_NUMBER -1 PRESERVE_RESERVED_WORD_CASE Y QUOTE_ALL_FIELDS N SUPPORTS_BOOLEAN_DATA_TYPE Y SUPPORTS_TIMESTAMP_DATA_TYPE Y USE_POOLING N Group by ID Priority_changed Y id_response_group id_resolution_group Y id_response_login id_resolution_login Y id_resolution_login id_reopen_login Y id_reopen_login id_company Y id_company dates Y dates ID Y Table input Group by ID Y Priority_changed id_assigned_group Y id_assigned_group id_response_group Y id_resolution_group id_reopen_group Y id_assigned_login id_response_login Y ID h_incidents Y id_reopen_group id_assigned_login Y Filter rows 2 FilterRows Y 1 none N =

1280 80 Y Group by ID GroupBy Y 1 none N N %%java.io.tmpdir%% grp N s N ID Open_date Audit_date FIRST Resolved_date Resolved_date LAST #Resolved_date total_RD LAST Initial_Priority_ID Priority_ID FIRST Final_Priority_ID Priority_ID LAST Inicial_Priority_Desc Priority_Desc FIRST Final_Priority_Desc Priority_Desc LAST Assigned_Group Assigned_Group LAST #Groups Assigned_Group COUNT_DISTINCT #Assignments New_assign SUM Login Login LAST #Login Login COUNT_DISTINCT Company Company LAST Response_time l_seconds FIRST Response_desc Response_desc LAST SLA_response SLA_response LAST SLA_response_meet SLA_response_meet LAST SLA_response_date SLA_response_date LAST SLA_response_group SLA_response_group LAST SLA_response_login SLA_response_login LAST Resolution_first_time t_first_resolution LAST Resolution_total_time t_total_resolution LAST Pending_time t_pending LAST Resolution_desc Resolution_desc LAST SLA_resolution SLA_resolution LAST SLA_resolution_meet SLA_resolution_meet LAST SLA_resolution_date SLA_resolution_date LAST SLA_resolution_group SLA_resolution_group LAST SLA_resolution_login SLA_resolution_login LAST SLA_reopen SLA_reopen LAST SLA_reopen_meet SLA_reopen_meet LAST SLA_reopen_group SLA_reopen_group LAST SLA_reopen_login SLA_reopen_login LAST SLA_reopen_date SLA_reopen_date LAST

178 48 Y ID SelectValues Y 1 none ID id_incident Final_Priority_ID id_priority Priority_changed priority_changed id_assigned_group id_assigned_login Response_time SLA_response_meet id_response_group id_response_login Resolution_first_time Resolution_total_time Pending_time SLA_resolution_meet id_resolution_group id_resolution_login SLA_reopen_meet id_reopen_group id_reopen_login #Groups num_groups #Assignments num_assignments #Login num_logins #Resolved_date num_resolutions id_company d_open_date d_resolved_date d_open_hour d_resolved_hour SLA_response_date sla_response_fulldate SLA_resolution_date sla_resolution_fulldate SLA_reopen_date sla_reopen_fulldate N

176 240 Y Priority_changed ScriptValueMod Y 1 none N 9 0 Script 1 //Script here var Priority_changed = null; if (Initial_Priority_ID < Final_Priority_ID) // decreased Priority_changed = 1 else if (Initial_Priority_ID > Final_Priority_ID) // increased Priority_changed = 2 else // not changed Priority_changed = 0 Priority_changed Priority_changed String -1 -1 N

308 48 Y Table input TableInput Y 1 none stage SELECT Audit_date , n_ID , ID , Priority_ID , Priority_Desc , Assigned_Group , New_assign , Login , Assignee , Company , Company_desc , Resolved_date , total_RD , l_seconds , Response_desc , Resolution_desc , SLA_response , SLA_response_meet , SLA_response_date , SLA_response_group , SLA_response_login , SLA_resolution , SLA_resolution_meet , SLA_resolution_date , SLA_resolution_group , SLA_resolution_login , SLA_reopen , SLA_reopen_meet , SLA_reopen_group , SLA_reopen_login , SLA_reopen_date , t_first_resolution , t_total_resolution , t_pending FROM incidents ORDER BY ID, Audit_date; 0 N N N N Date normal Audit_date -1 -1 Table input Audit_date , . none N Y 0 N N N en_US Atlantic/Canary N Integer normal n_ID 9 0 Table input n_ID ####0;-####0 , . none N Y 0 N N N en_US Atlantic/Canary N String normal ID 2147483647 -1 Table input ID , . none N Y 0 N N N en_US Atlantic/Canary N Integer normal Priority_ID 9 0 Table input Priority_ID ####0;-####0 , . none N Y 0 N N N en_US Atlantic/Canary N String normal Priority_Desc 2147483647 -1 Table input Priority_Desc , . none N Y 0 N N N en_US Atlantic/Canary N String normal Assigned_Group 2147483647 -1 Table input Assigned_Group , . none N Y 0 N N N en_US Atlantic/Canary N Integer normal New_assign 9 0 Table input New_assign ####0;-####0 , . none N Y 0 N N N en_US Atlantic/Canary N String normal Login 2147483647 -1 Table input Login , . none N Y 0 N N N en_US Atlantic/Canary N String normal Assignee 2147483647 -1 Table input Assignee , . none N Y 0 N N N en_US Atlantic/Canary N String normal Company 2147483647 -1 Table input Company , . none N Y 0 N N N en_US Atlantic/Canary N String normal Company_desc 2147483647 -1 Table input Company_desc , . none N Y 0 N N N en_US Atlantic/Canary N Date normal Resolved_date -1 -1 Table input Resolved_date , . none N Y 0 N N N en_US Atlantic/Canary N Integer normal total_RD 9 0 Table input total_RD ####0;-####0 , . none N Y 0 N N N en_US Atlantic/Canary N Integer normal l_seconds 9 0 Table input l_seconds ####0;-####0 , . none N Y 0 N N N en_US Atlantic/Canary N String normal Response_desc 2147483647 -1 Table input Response_desc , . none N Y 0 N N N en_US Atlantic/Canary N String normal Resolution_desc 2147483647 -1 Table input Resolution_desc , . none N Y 0 N N N en_US Atlantic/Canary N String normal SLA_response 2147483647 -1 Table input SLA_response , . none N Y 0 N N N en_US Atlantic/Canary N Integer normal SLA_response_meet 9 0 Table input SLA_response_meet ####0;-####0 , . none N Y 0 N N N en_US Atlantic/Canary N Date normal SLA_response_date -1 -1 Table input SLA_response_date , . none N Y 0 N N N en_US Atlantic/Canary N String normal SLA_response_group 2147483647 -1 Table input SLA_response_group , . none N Y 0 N N N en_US Atlantic/Canary N String normal SLA_response_login 2147483647 -1 Table input SLA_response_login , . none N Y 0 N N N en_US Atlantic/Canary N String normal SLA_resolution 2147483647 -1 Table input SLA_resolution , . none N Y 0 N N N en_US Atlantic/Canary N Integer normal SLA_resolution_meet 9 0 Table input SLA_resolution_meet ####0;-####0 , . none N Y 0 N N N en_US Atlantic/Canary N Date normal SLA_resolution_date -1 -1 Table input SLA_resolution_date , . none N Y 0 N N N en_US Atlantic/Canary N String normal SLA_resolution_group 2147483647 -1 Table input SLA_resolution_group , . none N Y 0 N N N en_US Atlantic/Canary N String normal SLA_resolution_login 2147483647 -1 Table input SLA_resolution_login , . none N Y 0 N N N en_US Atlantic/Canary N String normal SLA_reopen 2147483647 -1 Table input SLA_reopen , . none N Y 0 N N N en_US Atlantic/Canary N Integer normal SLA_reopen_meet 9 0 Table input SLA_reopen_meet ####0;-####0 , . none N Y 0 N N N en_US Atlantic/Canary N String normal SLA_reopen_group 2147483647 -1 Table input SLA_reopen_group , . none N Y 0 N N N en_US Atlantic/Canary N String normal SLA_reopen_login 2147483647 -1 Table input SLA_reopen_login , . none N Y 0 N N N en_US Atlantic/Canary N Date normal SLA_reopen_date -1 -1 Table input SLA_reopen_date , . none N Y 0 N N N en_US Atlantic/Canary N Number normal t_first_resolution 0 0 Table input t_first_resolution ####0.0#########;-####0.0######### , . none N Y 0 N N N en_US Atlantic/Canary N Number normal t_total_resolution 0 0 Table input t_total_resolution ####0.0#########;-####0.0######### , . none N Y 0 N N N en_US Atlantic/Canary N Number normal t_pending 0 0 Table input t_pending ####0.0#########;-####0.0######### , . none N Y 0 N N N en_US Atlantic/Canary N

48 48 Y dates Calculator Y 1 none Y d_open_date REMOVE_TIME_FROM_DATE Open_date Date -1 -1 N d_resolved_date REMOVE_TIME_FROM_DATE Resolved_date Date -1 -1 N d_open_hour HOUR_OF_DAY Open_date Integer -1 -1 N d_resolved_hour HOUR_OF_DAY Resolved_date Integer -1 -1 N

176 144 Y h_incidents TableOutput Y 1 none dwh dwh h_incident 1000 Y N Y Y N N Y N Y N id_incident id_incident id_priority id_priority priority_changed Priority_changed id_assigned_group id_assigned_group id_assigned_login id_assigned_login id_company id_company response_time Response_time sla_response_meet SLA_response_meet id_response_group id_response_group id_response_login id_response_login resolution_first_time Resolution_first_time resolution_total_time Resolution_total_time pending_time Pending_time sla_resolution_meet SLA_resolution_meet id_resolution_group id_resolution_group id_resolution_login id_resolution_login sla_reopen_meet SLA_reopen_meet id_reopen_group id_reopen_group id_reopen_login id_reopen_login num_groups num_groups num_assignments num_assignments num_resolutions num_resolutions num_login num_logins d_open_date d_open_date d_resolved_date d_resolved_date sla_response_date sla_response_fulldate sla_resolution_date sla_resolution_fulldate sla_reopen_date sla_reopen_fulldate d_open_hour d_open_hour d_resolved_hour d_resolved_hour

304 240 Y id_assigned_group DBLookup id_resolution_group va tomando los valores del id del grupo asignado en cada movimiento. Y 1 none dwh Y N 0 dwh d_assigned_group N N Assigned_Group assigned_group = id_assigned_group id_assigned_group Integer

438 48 Y id_assigned_login DBLookup Y 1 none dwh Y N 0 dwh d_login N N Login login = id_login id_assigned_login Integer

832 144 Y id_company DBLookup Y 1 none dwh Y N 0 dwh d_company N N Company Company = id_company id_company Integer

320 144 Y id_reopen_group DBLookup Y 1 none dwh Y N 0 dwh d_assigned_group N N SLA_reopen_group assigned_group = id_assigned_group id_reopen_group Integer

828 48 Y id_reopen_login DBLookup Y 1 none dwh Y N 0 dwh d_login N N SLA_reopen_login login = id_login id_reopen_login Integer

448 144 Y id_resolution_group DBLookup Y 1 none dwh Y N 0 dwh d_assigned_group N N SLA_resolution_group assigned_group = id_assigned_group id_resolution_group Integer

698 48 Y id_resolution_login DBLookup Y 1 none dwh Y N 0 dwh d_login N N SLA_resolution_login login = id_login id_resolution_login Integer

576 144 Y id_response_group DBLookup Y 1 none dwh N Y 0 dwh d_assigned_group N N SLA_response_group assigned_group = id_assigned_group id_response_group Integer

568 48 Y id_response_login DBLookup Y 1 none dwh Y N 0 dwh d_login N N SLA_response_login login = id_login id_response_login Integer

704 144 Y N