<?xml version="1.0" encoding="UTF-8"?>
<transformation>
  <info>
    <name>Process_CSV</name>
    <description>Procesa ficheros CSV</description>
    <extended_description/>
    <trans_version/>
    <trans_type>Normal</trans_type>
    <trans_status>0</trans_status>
    <directory>/</directory>
    <parameters>
    </parameters>
    <log>
      <trans-log-table>
        <connection/>
        <schema/>
        <table/>
        <size_limit_lines/>
        <interval/>
        <timeout_days/>
        <field>
          <id>ID_BATCH</id>
          <enabled>Y</enabled>
          <name>ID_BATCH</name>
        </field>
        <field>
          <id>CHANNEL_ID</id>
          <enabled>Y</enabled>
          <name>CHANNEL_ID</name>
        </field>
        <field>
          <id>TRANSNAME</id>
          <enabled>Y</enabled>
          <name>TRANSNAME</name>
        </field>
        <field>
          <id>STATUS</id>
          <enabled>Y</enabled>
          <name>STATUS</name>
        </field>
        <field>
          <id>LINES_READ</id>
          <enabled>Y</enabled>
          <name>LINES_READ</name>
          <subject/>
        </field>
        <field>
          <id>LINES_WRITTEN</id>
          <enabled>Y</enabled>
          <name>LINES_WRITTEN</name>
          <subject/>
        </field>
        <field>
          <id>LINES_UPDATED</id>
          <enabled>Y</enabled>
          <name>LINES_UPDATED</name>
          <subject/>
        </field>
        <field>
          <id>LINES_INPUT</id>
          <enabled>Y</enabled>
          <name>LINES_INPUT</name>
          <subject/>
        </field>
        <field>
          <id>LINES_OUTPUT</id>
          <enabled>Y</enabled>
          <name>LINES_OUTPUT</name>
          <subject/>
        </field>
        <field>
          <id>LINES_REJECTED</id>
          <enabled>Y</enabled>
          <name>LINES_REJECTED</name>
          <subject/>
        </field>
        <field>
          <id>ERRORS</id>
          <enabled>Y</enabled>
          <name>ERRORS</name>
        </field>
        <field>
          <id>STARTDATE</id>
          <enabled>Y</enabled>
          <name>STARTDATE</name>
        </field>
        <field>
          <id>ENDDATE</id>
          <enabled>Y</enabled>
          <name>ENDDATE</name>
        </field>
        <field>
          <id>LOGDATE</id>
          <enabled>Y</enabled>
          <name>LOGDATE</name>
        </field>
        <field>
          <id>DEPDATE</id>
          <enabled>Y</enabled>
          <name>DEPDATE</name>
        </field>
        <field>
          <id>REPLAYDATE</id>
          <enabled>Y</enabled>
          <name>REPLAYDATE</name>
        </field>
        <field>
          <id>LOG_FIELD</id>
          <enabled>Y</enabled>
          <name>LOG_FIELD</name>
        </field>
        <field>
          <id>EXECUTING_SERVER</id>
          <enabled>N</enabled>
          <name>EXECUTING_SERVER</name>
        </field>
        <field>
          <id>EXECUTING_USER</id>
          <enabled>N</enabled>
          <name>EXECUTING_USER</name>
        </field>
        <field>
          <id>CLIENT</id>
          <enabled>N</enabled>
          <name>CLIENT</name>
        </field>
      </trans-log-table>
      <perf-log-table>
        <connection/>
        <schema/>
        <table/>
        <interval/>
        <timeout_days/>
        <field>
          <id>ID_BATCH</id>
          <enabled>Y</enabled>
          <name>ID_BATCH</name>
        </field>
        <field>
          <id>SEQ_NR</id>
          <enabled>Y</enabled>
          <name>SEQ_NR</name>
        </field>
        <field>
          <id>LOGDATE</id>
          <enabled>Y</enabled>
          <name>LOGDATE</name>
        </field>
        <field>
          <id>TRANSNAME</id>
          <enabled>Y</enabled>
          <name>TRANSNAME</name>
        </field>
        <field>
          <id>STEPNAME</id>
          <enabled>Y</enabled>
          <name>STEPNAME</name>
        </field>
        <field>
          <id>STEP_COPY</id>
          <enabled>Y</enabled>
          <name>STEP_COPY</name>
        </field>
        <field>
          <id>LINES_READ</id>
          <enabled>Y</enabled>
          <name>LINES_READ</name>
        </field>
        <field>
          <id>LINES_WRITTEN</id>
          <enabled>Y</enabled>
          <name>LINES_WRITTEN</name>
        </field>
        <field>
          <id>LINES_UPDATED</id>
          <enabled>Y</enabled>
          <name>LINES_UPDATED</name>
        </field>
        <field>
          <id>LINES_INPUT</id>
          <enabled>Y</enabled>
          <name>LINES_INPUT</name>
        </field>
        <field>
          <id>LINES_OUTPUT</id>
          <enabled>Y</enabled>
          <name>LINES_OUTPUT</name>
        </field>
        <field>
          <id>LINES_REJECTED</id>
          <enabled>Y</enabled>
          <name>LINES_REJECTED</name>
        </field>
        <field>
          <id>ERRORS</id>
          <enabled>Y</enabled>
          <name>ERRORS</name>
        </field>
        <field>
          <id>INPUT_BUFFER_ROWS</id>
          <enabled>Y</enabled>
          <name>INPUT_BUFFER_ROWS</name>
        </field>
        <field>
          <id>OUTPUT_BUFFER_ROWS</id>
          <enabled>Y</enabled>
          <name>OUTPUT_BUFFER_ROWS</name>
        </field>
      </perf-log-table>
      <channel-log-table>
        <connection/>
        <schema/>
        <table/>
        <timeout_days/>
        <field>
          <id>ID_BATCH</id>
          <enabled>Y</enabled>
          <name>ID_BATCH</name>
        </field>
        <field>
          <id>CHANNEL_ID</id>
          <enabled>Y</enabled>
          <name>CHANNEL_ID</name>
        </field>
        <field>
          <id>LOG_DATE</id>
          <enabled>Y</enabled>
          <name>LOG_DATE</name>
        </field>
        <field>
          <id>LOGGING_OBJECT_TYPE</id>
          <enabled>Y</enabled>
          <name>LOGGING_OBJECT_TYPE</name>
        </field>
        <field>
          <id>OBJECT_NAME</id>
          <enabled>Y</enabled>
          <name>OBJECT_NAME</name>
        </field>
        <field>
          <id>OBJECT_COPY</id>
          <enabled>Y</enabled>
          <name>OBJECT_COPY</name>
        </field>
        <field>
          <id>REPOSITORY_DIRECTORY</id>
          <enabled>Y</enabled>
          <name>REPOSITORY_DIRECTORY</name>
        </field>
        <field>
          <id>FILENAME</id>
          <enabled>Y</enabled>
          <name>FILENAME</name>
        </field>
        <field>
          <id>OBJECT_ID</id>
          <enabled>Y</enabled>
          <name>OBJECT_ID</name>
        </field>
        <field>
          <id>OBJECT_REVISION</id>
          <enabled>Y</enabled>
          <name>OBJECT_REVISION</name>
        </field>
        <field>
          <id>PARENT_CHANNEL_ID</id>
          <enabled>Y</enabled>
          <name>PARENT_CHANNEL_ID</name>
        </field>
        <field>
          <id>ROOT_CHANNEL_ID</id>
          <enabled>Y</enabled>
          <name>ROOT_CHANNEL_ID</name>
        </field>
      </channel-log-table>
      <step-log-table>
        <connection/>
        <schema/>
        <table/>
        <timeout_days/>
        <field>
          <id>ID_BATCH</id>
          <enabled>Y</enabled>
          <name>ID_BATCH</name>
        </field>
        <field>
          <id>CHANNEL_ID</id>
          <enabled>Y</enabled>
          <name>CHANNEL_ID</name>
        </field>
        <field>
          <id>LOG_DATE</id>
          <enabled>Y</enabled>
          <name>LOG_DATE</name>
        </field>
        <field>
          <id>TRANSNAME</id>
          <enabled>Y</enabled>
          <name>TRANSNAME</name>
        </field>
        <field>
          <id>STEPNAME</id>
          <enabled>Y</enabled>
          <name>STEPNAME</name>
        </field>
        <field>
          <id>STEP_COPY</id>
          <enabled>Y</enabled>
          <name>STEP_COPY</name>
        </field>
        <field>
          <id>LINES_READ</id>
          <enabled>Y</enabled>
          <name>LINES_READ</name>
        </field>
        <field>
          <id>LINES_WRITTEN</id>
          <enabled>Y</enabled>
          <name>LINES_WRITTEN</name>
        </field>
        <field>
          <id>LINES_UPDATED</id>
          <enabled>Y</enabled>
          <name>LINES_UPDATED</name>
        </field>
        <field>
          <id>LINES_INPUT</id>
          <enabled>Y</enabled>
          <name>LINES_INPUT</name>
        </field>
        <field>
          <id>LINES_OUTPUT</id>
          <enabled>Y</enabled>
          <name>LINES_OUTPUT</name>
        </field>
        <field>
          <id>LINES_REJECTED</id>
          <enabled>Y</enabled>
          <name>LINES_REJECTED</name>
        </field>
        <field>
          <id>ERRORS</id>
          <enabled>Y</enabled>
          <name>ERRORS</name>
        </field>
        <field>
          <id>LOG_FIELD</id>
          <enabled>N</enabled>
          <name>LOG_FIELD</name>
        </field>
      </step-log-table>
      <metrics-log-table>
        <connection/>
        <schema/>
        <table/>
        <timeout_days/>
        <field>
          <id>ID_BATCH</id>
          <enabled>Y</enabled>
          <name>ID_BATCH</name>
        </field>
        <field>
          <id>CHANNEL_ID</id>
          <enabled>Y</enabled>
          <name>CHANNEL_ID</name>
        </field>
        <field>
          <id>LOG_DATE</id>
          <enabled>Y</enabled>
          <name>LOG_DATE</name>
        </field>
        <field>
          <id>METRICS_DATE</id>
          <enabled>Y</enabled>
          <name>METRICS_DATE</name>
        </field>
        <field>
          <id>METRICS_CODE</id>
          <enabled>Y</enabled>
          <name>METRICS_CODE</name>
        </field>
        <field>
          <id>METRICS_DESCRIPTION</id>
          <enabled>Y</enabled>
          <name>METRICS_DESCRIPTION</name>
        </field>
        <field>
          <id>METRICS_SUBJECT</id>
          <enabled>Y</enabled>
          <name>METRICS_SUBJECT</name>
        </field>
        <field>
          <id>METRICS_TYPE</id>
          <enabled>Y</enabled>
          <name>METRICS_TYPE</name>
        </field>
        <field>
          <id>METRICS_VALUE</id>
          <enabled>Y</enabled>
          <name>METRICS_VALUE</name>
        </field>
      </metrics-log-table>
    </log>
    <maxdate>
      <connection/>
      <table/>
      <field/>
      <offset>0.0</offset>
      <maxdiff>0.0</maxdiff>
    </maxdate>
    <size_rowset>10000</size_rowset>
    <sleep_time_empty>50</sleep_time_empty>
    <sleep_time_full>50</sleep_time_full>
    <unique_connections>N</unique_connections>
    <feedback_shown>Y</feedback_shown>
    <feedback_size>50000</feedback_size>
    <using_thread_priorities>Y</using_thread_priorities>
    <shared_objects_file/>
    <capture_step_performance>N</capture_step_performance>
    <step_performance_capturing_delay>1000</step_performance_capturing_delay>
    <step_performance_capturing_size_limit>100</step_performance_capturing_size_limit>
    <dependencies>
    </dependencies>
    <partitionschemas>
    </partitionschemas>
    <slaveservers>
    </slaveservers>
    <clusterschemas>
    </clusterschemas>
    <created_user>-</created_user>
    <created_date>2023/06/09 19:28:28.195</created_date>
    <modified_user>-</modified_user>
    <modified_date>2023/06/09 19:28:28.195</modified_date>
    <key_for_session_key>H4sIAAAAAAAAAAMAAAAAAAAAAAA=</key_for_session_key>
    <is_key_private>N</is_key_private>
  </info>
  <notepads>
  </notepads>
  <connection>
    <name>stagedb</name>
    <server/>
    <type>SQLITE</type>
    <access>Native</access>
    <database>/Volumes/T7 Touch/TFG/Stage/stage.db</database>
    <port>-1</port>
    <username/>
    <password>Encrypted </password>
    <servername/>
    <data_tablespace/>
    <index_tablespace/>
    <attributes>
      <attribute>
        <code>FORCE_IDENTIFIERS_TO_LOWERCASE</code>
        <attribute>N</attribute>
      </attribute>
      <attribute>
        <code>FORCE_IDENTIFIERS_TO_UPPERCASE</code>
        <attribute>N</attribute>
      </attribute>
      <attribute>
        <code>IS_CLUSTERED</code>
        <attribute>N</attribute>
      </attribute>
      <attribute>
        <code>PORT_NUMBER</code>
        <attribute>-1</attribute>
      </attribute>
      <attribute>
        <code>PRESERVE_RESERVED_WORD_CASE</code>
        <attribute>Y</attribute>
      </attribute>
      <attribute>
        <code>QUOTE_ALL_FIELDS</code>
        <attribute>N</attribute>
      </attribute>
      <attribute>
        <code>SUPPORTS_BOOLEAN_DATA_TYPE</code>
        <attribute>Y</attribute>
      </attribute>
      <attribute>
        <code>SUPPORTS_TIMESTAMP_DATA_TYPE</code>
        <attribute>Y</attribute>
      </attribute>
      <attribute>
        <code>USE_POOLING</code>
        <attribute>N</attribute>
      </attribute>
    </attributes>
  </connection>
  <order>
    <hop>
      <from>n_ID</from>
      <to>n_Assigned_Group</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>Repeat L,A, Assign LD</from>
      <to>Split Priority</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>Split Priority</from>
      <to>Split Status</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>Sort ID-Audit_Date</from>
      <to>Repeat P,S,AG</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>Repeat P,S,AG</from>
      <to>n_ID</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>n_Assigned_Group</from>
      <to>Repeat L,A, Assign LD</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>ND,PD,PS,PG</from>
      <to>first_LD,AG,RD</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>t_seconds,l_seconds</from>
      <to>ifnull t_seconds,l_seconds</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>Split Status</from>
      <to>Split Reason</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>ifnull t_seconds,l_seconds</from>
      <to>Stream lookup</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>SLAs</from>
      <to>Stream lookup</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>Stream lookup</from>
      <to>SLA Response</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>SLA Response</from>
      <to>SLA resolution</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>SLA resolution</from>
      <to>SLA reopen</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>Get_RD, Count_RD</from>
      <to>ND,PD,PS,PG</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>first_LD,AG,RD</from>
      <to>Path, NA, NL</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>Path, NA, NL</from>
      <to>t_seconds,l_seconds</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>Split Reason</from>
      <to>Get_RD, Count_RD</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>Select values</from>
      <to>BBDD Stage</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>SLA reopen</from>
      <to>Time resolution, pending</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>Time resolution, pending</from>
      <to>Select values</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>CSV file input</from>
      <to>Sort ID-Audit_Date</to>
      <enabled>Y</enabled>
    </hop>
    <hop>
      <from>Get files from result</from>
      <to>CSV file input</to>
      <enabled>Y</enabled>
    </hop>
  </order>
  <step>
    <name>BBDD Stage</name>
    <type>TableOutput</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <connection>stagedb</connection>
    <schema/>
    <table>incidents</table>
    <commit>1000</commit>
    <truncate>Y</truncate>
    <ignore_errors>N</ignore_errors>
    <use_batch>Y</use_batch>
    <specify_fields>N</specify_fields>
    <partitioning_enabled>N</partitioning_enabled>
    <partitioning_field/>
    <partitioning_daily>N</partitioning_daily>
    <partitioning_monthly>Y</partitioning_monthly>
    <tablename_in_field>N</tablename_in_field>
    <tablename_field/>
    <tablename_in_table>Y</tablename_in_table>
    <return_keys>N</return_keys>
    <return_field/>
    <fields>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>912</xloc>
      <yloc>368</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>CSV file input</name>
    <type>CsvInput</type>
    <description>Se procesa el fichero de texto delimitado por comas para leer los campos</description>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <filename/>
    <filename_field>path</filename_field>
    <rownum_field/>
    <include_filename>N</include_filename>
    <separator>;</separator>
    <enclosure>"</enclosure>
    <header>Y</header>
    <buffer_size>50000</buffer_size>
    <lazy_conversion>N</lazy_conversion>
    <add_filename_result>N</add_filename_result>
    <parallel>Y</parallel>
    <newline_possible>N</newline_possible>
    <format>Unix</format>
    <encoding>UTF-8</encoding>
    <fields>
      <field>
        <name>Audit_date</name>
        <type>Date</type>
        <format>yyyy/MM/dd HH:mm:ss</format>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <trim_type>both</trim_type>
      </field>
      <field>
        <name>ID</name>
        <type>String</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <trim_type>both</trim_type>
      </field>
      <field>
        <name>Priority</name>
        <type>String</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <trim_type>both</trim_type>
      </field>
      <field>
        <name>Status</name>
        <type>String</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <trim_type>both</trim_type>
      </field>
      <field>
        <name>Status_Reason</name>
        <type>String</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <trim_type>both</trim_type>
      </field>
      <field>
        <name>Assigned_Group</name>
        <type>String</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <trim_type>both</trim_type>
      </field>
      <field>
        <name>Login</name>
        <type>String</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <trim_type>both</trim_type>
      </field>
      <field>
        <name>Assignee</name>
        <type>String</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <trim_type>both</trim_type>
      </field>
      <field>
        <name>Company</name>
        <type>String</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <trim_type>both</trim_type>
      </field>
      <field>
        <name>Company_desc</name>
        <type>String</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <trim_type>both</trim_type>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>176</xloc>
      <yloc>80</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>Get_RD, Count_RD</name>
    <type>ScriptValueMod</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <compatible>N</compatible>
    <optimizationLevel>9</optimizationLevel>
    <jsScripts>
      <jsScript>
        <jsScript_type>0</jsScript_type>
        <jsScript_name>Script 1</jsScript_name>
        <jsScript_script>var Resolved_date = null;
if (Status_ID == 4) {
	Resolved_date = Audit_date;
}


if (n_ID == 1) {
	count_RD = 0;
}


if (Resolved_date != null) {
    count_RD += 1;
}

</jsScript_script>
      </jsScript>
    </jsScripts>
    <fields>
      <field>
        <name>count_RD</name>
        <rename>count_RD</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>Resolved_date</name>
        <rename>Resolved_date</rename>
        <type>Date</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>912</xloc>
      <yloc>256</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>ND,PD,PS,PG</name>
    <type>AnalyticQuery</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <group>
      <field>
        <name>ID</name>
      </field>
    </group>
    <fields>
      <field>
        <aggregate>Next_Date</aggregate>
        <subject>Audit_date</subject>
        <type>LEAD</type>
        <valuefield>1</valuefield>
      </field>
      <field>
        <aggregate>Previous_Date</aggregate>
        <subject>Audit_date</subject>
        <type>LAG</type>
        <valuefield>1</valuefield>
      </field>
      <field>
        <aggregate>Previous_Status_ID</aggregate>
        <subject>Status_ID</subject>
        <type>LAG</type>
        <valuefield>1</valuefield>
      </field>
      <field>
        <aggregate>Previous_Group</aggregate>
        <subject>Assigned_Group</subject>
        <type>LAG</type>
        <valuefield>1</valuefield>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>768</xloc>
      <yloc>256</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>Path, NA, NL</name>
    <type>ScriptValueMod</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <compatible>N</compatible>
    <optimizationLevel>9</optimizationLevel>
    <jsScripts>
      <jsScript>
        <jsScript_type>0</jsScript_type>
        <jsScript_name>Script 1</jsScript_name>
        <jsScript_script>//Script here


var Path;
if (Previous_Group==null) {
	Path=null;
}


var New_assign;
if (! Assigned_Group.equals(Previous_Group)) {
    New_assign=1;
	// una reasignación de grupo reactiva el incidente
	if (Status_ID == 3) {
		Status_ID = 1;
		Status_Desc = "Assigned";
	}
	if (Path == null) {
 		 Path = Assigned_Group;
	} else { 
         Path = Path + "/" + Assigned_Group;
	}
} else {
    New_assign=0;
}


</jsScript_script>
      </jsScript>
    </jsScripts>
    <fields>
      <field>
        <name>Path</name>
        <rename>Path</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>New_assign</name>
        <rename>New_assign</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>Status_ID</name>
        <rename>Status_ID</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>Y</replace>
      </field>
      <field>
        <name>Status_Desc</name>
        <rename>Status_Desc</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>Y</replace>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>480</xloc>
      <yloc>256</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>Repeat L,A, Assign LD</name>
    <type>ScriptValueMod</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <compatible>N</compatible>
    <optimizationLevel>9</optimizationLevel>
    <jsScripts>
      <jsScript>
        <jsScript_type>0</jsScript_type>
        <jsScript_name>Script 1</jsScript_name>
        <jsScript_script>


if (n_Assigned_Group == 1) {
	var last_Login = null;
	var last_Assignee = null;
}

// Login
var Login_date;
if (Login != null) {
    last_Login = Login;
	Login_Date = Audit_date;
	
} else {
    Login = last_Login;
	Login_Date = null;
}

// Assignee
var Assignee, last_Assignee;
if (Assignee != null) {
    last_Assignee = Assignee;
} else {
    Assignee = last_Assignee;
}



</jsScript_script>
      </jsScript>
    </jsScripts>
    <fields>
      <field>
        <name>Login</name>
        <rename>Login</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>Y</replace>
      </field>
      <field>
        <name>Assignee</name>
        <rename>Assignee</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>Y</replace>
      </field>
      <field>
        <name>Login_Date</name>
        <rename>Login_Date</rename>
        <type>Date</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>608</xloc>
      <yloc>160</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>Repeat P,S,AG</name>
    <type>ScriptValueMod</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <compatible>N</compatible>
    <optimizationLevel>9</optimizationLevel>
    <jsScripts>
      <jsScript>
        <jsScript_type>0</jsScript_type>
        <jsScript_name>Script 1</jsScript_name>
        <jsScript_script>
// Priority
var Priority, last_Priority;
if (Priority != null) { 
	last_Priority = Priority;
} else {
	Priority = last_Priority;
}


// Status
var Status, last_status;
if (Status != null) { 
	last_Status = Status;
} else {
	Status = last_Status;
}

// Assigned_Group 
var Assigned_Group, last_Assigned_Group;
if (Assigned_Group != null) {
    last_Assigned_Group = Assigned_Group;
} else {
    Assigned_Group = last_Assigned_Group;
}

</jsScript_script>
      </jsScript>
    </jsScripts>
    <fields>
      <field>
        <name>Priority</name>
        <rename>Priority</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>Y</replace>
      </field>
      <field>
        <name>Status</name>
        <rename>Status</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>Y</replace>
      </field>
      <field>
        <name>Assigned_Group</name>
        <rename>Assigned_Group</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>Y</replace>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>288</xloc>
      <yloc>160</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>SLA Response</name>
    <type>ScriptValueMod</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <compatible>N</compatible>
    <optimizationLevel>9</optimizationLevel>
    <jsScripts>
      <jsScript>
        <jsScript_type>0</jsScript_type>
        <jsScript_name>Script 1</jsScript_name>
        <jsScript_script>//Script here
var expiration_response, last_expiration_response, last_response_sla, response_deadline;
var SLA_response = null, SLA_response_meet, SLA_response_date = null, 
	SLA_response_group = null, SLA_response_login = null;

if (n_ID == 1) {
	expiration_response = dateAdd(Audit_date, "ss", Response_s);
	response_deadline = dateDiff(Audit_date,expiration_response,"ss");
	SLA_response_meet = null;

} else {
	expiration_response = last_expiration_response;
}

if (Previous_Status_ID == 3) {
	expiration_response = dateAdd(Audit_date, "ss", response_deadline);
}

var diff_er_ad = dateDiff(expiration_response,Audit_date,"ss");
var diff_fl_ad = dateDiff(first_LD,Audit_date,"ss"); // 

// Cumple SLA si diff_er_ad &lt; 0
if (diff_fl_ad == 0) { // Línea donde cumple/incumple
	if (diff_er_ad &lt; 0) { // Response meet
		SLA_response=Response_desc;
		SLA_response_meet=1;
		SLA_response_date=Audit_date;
		SLA_response_group=Assigned_Group;
		if (Login == null ) {
			SLA_response_login = "undefined";
		} else {
			SLA_response_login=Login;
		}		
		response_deadline = null;
	} else {
		if (SLA_response_meet == null) { //Response violated
			SLA_response = Response_desc;
			SLA_response_date=Audit_date;
			SLA_response_group = Assigned_Group;
			if (Login == null ) {
				SLA_response_login = "undefined";
			} else {
				SLA_response_login=Login;
			}	
			response_deadline = null;
			SLA_response_meet = 0;
		}
	}
}

// Parada de reloj
if (Status_ID == 3) {
	if (diff_er_ad &lt; 0) { // si todavía cumple
		//response_deadline = dateDiff(Audit_date,expiration_response,"ss");
		expiration_response = null;	
	}
} else if (Status_ID != 4 &amp;&amp; Status_ID != 5 &amp;&amp; response_deadline > 0) {
	response_deadline = dateDiff (Audit_date, expiration_response, "ss");
}

// Cumplimiento SLA
if (response_deadline &lt;= 0 &amp;&amp; response_deadline != null) { // Response violated
	SLA_response = Response_desc;
	response_deadline = null;
	SLA_response_date=expiration_response;
	SLA_response_meet = 0;
	SLA_response_group = Assigned_Group;
	if (Login == null ) {
		SLA_response_login = "undefined";
	} else {
		SLA_response_login=Login;
	}
} 
last_expiration_response=expiration_response;

</jsScript_script>
      </jsScript>
    </jsScripts>
    <fields>
      <field>
        <name>expiration_response</name>
        <rename>expiration_response</rename>
        <type>Date</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_response</name>
        <rename>SLA_response</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_response_meet</name>
        <rename>SLA_response_meet</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_response_date</name>
        <rename>SLA_response_date</rename>
        <type>Date</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_response_group</name>
        <rename>SLA_response_group</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>response_deadline</name>
        <rename>response_deadline</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>diff_fl_ad</name>
        <rename>diff_fl_ad</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_response_login</name>
        <rename>SLA_response_login</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>288</xloc>
      <yloc>368</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>SLA reopen</name>
    <type>ScriptValueMod</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <compatible>N</compatible>
    <optimizationLevel>9</optimizationLevel>
    <jsScripts>
      <jsScript>
        <jsScript_type>0</jsScript_type>
        <jsScript_name>Script 1</jsScript_name>
        <jsScript_script>//Script here
var SLA_reopen = null, SLA_reopen_meet = null, SLA_reopen_date = null,
	SLA_reopen_group = null, SLA_reopen_login = null; 
if (n_ID == 1) {
	SLA_reopen_meet;
} 

if (Status_ID == 4 &amp;&amp; SLA_reopen_meet == null) {
	if (total_RD > 1) {
		SLA_reopen = "SLA violated, number of resolutions: " + total_RD;
		SLA_reopen_meet = 0;
		SLA_reopen_date=Audit_date;
		SLA_reopen_group = Assigned_Group;
		if (Login == null ) {
			SLA_reopen_login = "undefined";
		} else {
			SLA_reopen_login=Login;
		}
	} else {
		SLA_reopen="Meets SLA, number of resolutions: " + total_RD;
		SLA_reopen_meet=1;
		SLA_reopen_date=Audit_date;
		SLA_reopen_group=Assigned_Group;
		if (Login == null ) {
			SLA_reopen_login = "undefined";
		} else {
			SLA_reopen_login=Login;
		}
	}
}



</jsScript_script>
      </jsScript>
    </jsScripts>
    <fields>
      <field>
        <name>SLA_reopen</name>
        <rename>SLA_reopen</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_reopen_meet</name>
        <rename>SLA_reopen_meet</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_reopen_group</name>
        <rename>SLA_reopen_group</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_reopen_date</name>
        <rename>SLA_reopen_date</rename>
        <type>Date</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_reopen_login</name>
        <rename>SLA_reopen_login</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>512</xloc>
      <yloc>368</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>SLA resolution</name>
    <type>ScriptValueMod</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <compatible>N</compatible>
    <optimizationLevel>9</optimizationLevel>
    <jsScripts>
      <jsScript>
        <jsScript_type>0</jsScript_type>
        <jsScript_name>Script 1</jsScript_name>
        <jsScript_script>//Script here
var expiration_resolution, last_expiration_resolution, last_resolution_sla, resolution_deadline;
var SLA_resolution = null, SLA_resolution_meet, SLA_resolution_date = null, 
	SLA_resolution_group = null, SLA_resolution_login = null;

if (n_ID == 1) {
	expiration_resolution = dateAdd(Audit_date, "ss", Resolution_s);
	resolution_deadline = dateDiff(Audit_date,expiration_resolution,"ss");
	SLA_resolution_meet = null;

} else {
	expiration_resolution = last_expiration_resolution;
}

if (Previous_Status_ID == 3) {
	expiration_resolution = dateAdd(Audit_date, "ss", resolution_deadline);
}

var diff_er_ad = dateDiff(expiration_resolution,Audit_date,"ss");
var diff_fr_ad = dateDiff(first_RD,Audit_date,"ss"); // 

// Cumple SLA si diff_er_ad &lt; 0
if (diff_fr_ad == 0) { // Primera resolución
	if (diff_er_ad &lt; 0) { 
		// Resolution meet
		SLA_resolution=Resolution_desc;
		SLA_resolution_meet=1;
		SLA_resolution_date=Audit_date;
		SLA_resolution_group=Assigned_Group;
		if (Login == null ) {
			SLA_resolution_login = "undefined";
		} else {
			SLA_resolution_login=Login;
		}
		resolution_deadline = null;
	} else {
		if (SLA_resolution_meet == null) { 
			// Resolution violated
			SLA_resolution = Resolution_desc;
			SLA_resolution_date=Audit_date;
			SLA_resolution_group = Assigned_Group;
			if (Login == null ) {
				SLA_resolution_login = "undefined";
			} else {
				SLA_resolution_login=Login;
			}			
			resolution_deadline = null;
			SLA_resolution_meet = 1;
		}
	}
}

// Parada de reloj
if (Status_ID == 3 ) {
	if (diff_er_ad &lt; 0) { // si todavía cumple
		resolution_deadline = dateDiff(Audit_date,expiration_resolution,"ss");
		expiration_resolution = null;
	}
} else if (Status_ID != 4 &amp;&amp; Status_ID != 5 &amp;&amp; resolution_deadline > 0) {
	resolution_deadline = dateDiff(Audit_date,expiration_resolution,"ss");
}

// Cumplimiento SLA
if (resolution_deadline &lt;= 0 &amp;&amp; resolution_deadline != null) { 
	// Resolution violated
	SLA_resolution = Resolution_desc;
	resolution_deadline = null;
	SLA_resolution_meet = 0;
	SLA_resolution_group = Assigned_Group;
	
	SLA_resolution_date=expiration_resolution;
	if (Login == null ) {
		SLA_resolution_login = "undefined";
	} else {
		SLA_resolution_login=Login;
	}
} 
last_expiration_resolution=expiration_resolution;

</jsScript_script>
      </jsScript>
    </jsScripts>
    <fields>
      <field>
        <name>expiration_resolution</name>
        <rename>expiration_resolution</rename>
        <type>Date</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_resolution</name>
        <rename>SLA_resolution</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_resolution_meet</name>
        <rename>SLA_resolution_meet</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_resolution_date</name>
        <rename>SLA_resolution_date</rename>
        <type>Date</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>diff_er_ad</name>
        <rename>diff_er_ad</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>diff_fr_ad</name>
        <rename>diff_fr_ad</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_resolution_group</name>
        <rename>SLA_resolution_group</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>resolution_deadline</name>
        <rename>resolution_deadline</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>SLA_resolution_login</name>
        <rename>SLA_resolution_login</rename>
        <type>String</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>400</xloc>
      <yloc>368</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>SLAs</name>
    <type>DataGrid</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <fields>
      <field>
        <name>Priority_ID</name>
        <type>Integer</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <set_empty_string>N</set_empty_string>
        <field_null_if/>
      </field>
      <field>
        <name>Priority_Desc</name>
        <type>String</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <set_empty_string>N</set_empty_string>
        <field_null_if/>
      </field>
      <field>
        <name>Response_h</name>
        <type>Number</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <set_empty_string>N</set_empty_string>
        <field_null_if/>
      </field>
      <field>
        <name>Resolution_h</name>
        <type>Number</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <set_empty_string>N</set_empty_string>
        <field_null_if/>
      </field>
      <field>
        <name>Response_desc</name>
        <type>String</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <set_empty_string>N</set_empty_string>
        <field_null_if/>
      </field>
      <field>
        <name>Resolution_desc</name>
        <type>String</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <set_empty_string>N</set_empty_string>
        <field_null_if/>
      </field>
      <field>
        <name>Response_s</name>
        <type>Integer</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <set_empty_string>N</set_empty_string>
        <field_null_if/>
      </field>
      <field>
        <name>Resolution_s</name>
        <type>Integer</type>
        <format/>
        <currency/>
        <decimal/>
        <group/>
        <length>-1</length>
        <precision>-1</precision>
        <set_empty_string>N</set_empty_string>
        <field_null_if/>
      </field>
    </fields>
    <data>
      <line>
        <item>0</item>
        <item>Critical</item>
        <item>0.5</item>
        <item>6</item>
        <item>Response &lt; 30m</item>
        <item>Resolution &lt; 6h</item>
        <item>1800</item>
        <item>21600</item>
      </line>
      <line>
        <item>1</item>
        <item>High</item>
        <item>1</item>
        <item>12</item>
        <item>Response &lt; 1h</item>
        <item>Resolution &lt; 12h</item>
        <item>3600</item>
        <item>43200</item>
      </line>
      <line>
        <item>2</item>
        <item>Medium</item>
        <item>2</item>
        <item>24</item>
        <item>Response &lt; 2h</item>
        <item>Resolution &lt; 24h</item>
        <item>7200</item>
        <item>86400</item>
      </line>
      <line>
        <item>3</item>
        <item>Low</item>
        <item>4</item>
        <item>48</item>
        <item>Response &lt; 4h</item>
        <item>Resolution &lt; 48h</item>
        <item>14400</item>
        <item>172800</item>
      </line>
    </data>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>64</xloc>
      <yloc>368</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>Select values</name>
    <type>SelectValues</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <fields>
      <field>
        <name>Audit_date</name>
      </field>
      <field>
        <name>n_ID</name>
      </field>
      <field>
        <name>ID</name>
      </field>
      <field>
        <name>Priority_ID</name>
      </field>
      <field>
        <name>Priority_Desc</name>
      </field>
      <field>
        <name>Status_ID</name>
      </field>
      <field>
        <name>Status_Desc</name>
      </field>
      <field>
        <name>Reason_ID</name>
      </field>
      <field>
        <name>Reason_Desc</name>
      </field>
      <field>
        <name>Assigned_Group</name>
      </field>
      <field>
        <name>New_assign</name>
      </field>
      <field>
        <name>Login</name>
      </field>
      <field>
        <name>Assignee</name>
      </field>
      <field>
        <name>Company</name>
      </field>
      <field>
        <name>Company_desc</name>
      </field>
      <field>
        <name>Resolved_date</name>
      </field>
      <field>
        <name>total_RD</name>
      </field>
      <field>
        <name>Response_desc</name>
      </field>
      <field>
        <name>Resolution_desc</name>
      </field>
      <field>
        <name>SLA_response</name>
      </field>
      <field>
        <name>SLA_response_meet</name>
      </field>
      <field>
        <name>SLA_response_date</name>
      </field>
      <field>
        <name>SLA_response_group</name>
      </field>
      <field>
        <name>SLA_response_login</name>
      </field>
      <field>
        <name>SLA_resolution</name>
      </field>
      <field>
        <name>SLA_resolution_meet</name>
      </field>
      <field>
        <name>SLA_resolution_date</name>
      </field>
      <field>
        <name>SLA_resolution_group</name>
      </field>
      <field>
        <name>SLA_resolution_login</name>
      </field>
      <field>
        <name>SLA_reopen</name>
      </field>
      <field>
        <name>SLA_reopen_meet</name>
      </field>
      <field>
        <name>SLA_reopen_group</name>
      </field>
      <field>
        <name>SLA_reopen_login</name>
      </field>
      <field>
        <name>SLA_reopen_date</name>
      </field>
      <field>
        <name>l_seconds</name>
      </field>
      <field>
        <name>t_pending</name>
      </field>
      <field>
        <name>t_first_resolution</name>
      </field>
      <field>
        <name>t_total_resolution</name>
      </field>
      <select_unspecified>N</select_unspecified>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>768</xloc>
      <yloc>368</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>Sort ID-Audit_Date</name>
    <type>SortRows</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <directory>%%java.io.tmpdir%%</directory>
    <prefix>out</prefix>
    <sort_size>1000000</sort_size>
    <free_memory/>
    <compress>N</compress>
    <compress_variable/>
    <unique_rows>N</unique_rows>
    <fields>
      <field>
        <name>ID</name>
        <ascending>Y</ascending>
        <case_sensitive>N</case_sensitive>
        <collator_enabled>N</collator_enabled>
        <collator_strength>0</collator_strength>
        <presorted>N</presorted>
      </field>
      <field>
        <name>Audit_date</name>
        <ascending>Y</ascending>
        <case_sensitive>N</case_sensitive>
        <collator_enabled>N</collator_enabled>
        <collator_strength>0</collator_strength>
        <presorted>N</presorted>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>176</xloc>
      <yloc>160</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>Split Priority</name>
    <type>RegexEval</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <script>(.*)\s\(([0-9])\)</script>
    <matcher>Priority</matcher>
    <resultfieldname>result</resultfieldname>
    <usevar>N</usevar>
    <allowcapturegroups>Y</allowcapturegroups>
    <replacefields>Y</replacefields>
    <canoneq>N</canoneq>
    <caseinsensitive>N</caseinsensitive>
    <comment>N</comment>
    <dotall>N</dotall>
    <multiline>N</multiline>
    <unicode>N</unicode>
    <unix>N</unix>
    <fields>
      <field>
        <name>Priority_Desc</name>
        <type>String</type>
        <format/>
        <group/>
        <decimal/>
        <length>-1</length>
        <precision>-1</precision>
        <nullif/>
        <ifnull/>
        <trimtype>both</trimtype>
        <currency/>
      </field>
      <field>
        <name>Priority_ID</name>
        <type>Integer</type>
        <format/>
        <group/>
        <decimal/>
        <length>-1</length>
        <precision>-1</precision>
        <nullif/>
        <ifnull/>
        <trimtype>both</trimtype>
        <currency/>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>720</xloc>
      <yloc>160</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>Split Reason</name>
    <type>RegexEval</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <script>(.*)\s\(([0-9]*)\)</script>
    <matcher>Status_Reason</matcher>
    <resultfieldname>result</resultfieldname>
    <usevar>N</usevar>
    <allowcapturegroups>Y</allowcapturegroups>
    <replacefields>Y</replacefields>
    <canoneq>N</canoneq>
    <caseinsensitive>N</caseinsensitive>
    <comment>N</comment>
    <dotall>N</dotall>
    <multiline>N</multiline>
    <unicode>N</unicode>
    <unix>N</unix>
    <fields>
      <field>
        <name>Reason_Desc</name>
        <type>String</type>
        <format/>
        <group/>
        <decimal/>
        <length>-1</length>
        <precision>-1</precision>
        <nullif/>
        <ifnull/>
        <trimtype>both</trimtype>
        <currency/>
      </field>
      <field>
        <name>Reason_ID</name>
        <type>Integer</type>
        <format/>
        <group/>
        <decimal/>
        <length>-1</length>
        <precision>-1</precision>
        <nullif/>
        <ifnull/>
        <trimtype>both</trimtype>
        <currency/>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>912</xloc>
      <yloc>160</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>Split Status</name>
    <type>RegexEval</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <script>(.*)\s\(([0-9])\)</script>
    <matcher>Status</matcher>
    <resultfieldname>result</resultfieldname>
    <usevar>N</usevar>
    <allowcapturegroups>Y</allowcapturegroups>
    <replacefields>Y</replacefields>
    <canoneq>N</canoneq>
    <caseinsensitive>N</caseinsensitive>
    <comment>N</comment>
    <dotall>N</dotall>
    <multiline>N</multiline>
    <unicode>N</unicode>
    <unix>N</unix>
    <fields>
      <field>
        <name>Status_Desc</name>
        <type>String</type>
        <format/>
        <group/>
        <decimal/>
        <length>-1</length>
        <precision>-1</precision>
        <nullif/>
        <ifnull/>
        <trimtype>both</trimtype>
        <currency/>
      </field>
      <field>
        <name>Status_ID</name>
        <type>Integer</type>
        <format/>
        <group/>
        <decimal/>
        <length>-1</length>
        <precision>-1</precision>
        <nullif/>
        <ifnull/>
        <trimtype>both</trimtype>
        <currency/>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>816</xloc>
      <yloc>160</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>Stream lookup</name>
    <type>StreamLookup</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <from>SLAs</from>
    <input_sorted>N</input_sorted>
    <preserve_memory>Y</preserve_memory>
    <sorted_list>N</sorted_list>
    <integer_pair>N</integer_pair>
    <lookup>
      <key>
        <name>Priority_ID</name>
        <field>Priority_ID</field>
      </key>
      <value>
        <name>Response_desc</name>
        <rename>Response_desc</rename>
        <default/>
        <type>String</type>
      </value>
      <value>
        <name>Resolution_desc</name>
        <rename>Resolution_desc</rename>
        <default/>
        <type>String</type>
      </value>
      <value>
        <name>Response_s</name>
        <rename>Response_s</rename>
        <default/>
        <type>Integer</type>
      </value>
      <value>
        <name>Resolution_s</name>
        <rename>Resolution_s</rename>
        <default/>
        <type>Integer</type>
      </value>
    </lookup>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>176</xloc>
      <yloc>368</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>Time resolution, pending</name>
    <type>ScriptValueMod</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <compatible>N</compatible>
    <optimizationLevel>9</optimizationLevel>
    <jsScripts>
      <jsScript>
        <jsScript_type>0</jsScript_type>
        <jsScript_name>Script 1</jsScript_name>
        <jsScript_script>//Script here
var t_first_resolution, t_total_resolution, t_pending, resolved;

if (n_ID == 1) {
	t_first_resolution = t_seconds;
	t_total_resolution = t_seconds;
	t_pending = 0;
	resolved=0;

} else {
	if (Status_ID == 1 || Status_ID == 2) {
		if (resolved==0) {
			t_first_resolution = t_first_resolution + t_seconds;
			t_total_resolution = t_total_resolution + t_seconds;
		} else {
			t_total_resolution = t_total_resolution + t_seconds;
		}
		if (Status_ID == 4) {
			resolved=1;
		}		
	}
	if (Status_ID == 3) {
		t_pending = t_pending + t_seconds;
	}

}




</jsScript_script>
      </jsScript>
    </jsScripts>
    <fields>
      <field>
        <name>t_first_resolution</name>
        <rename>t_first_resolution</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>t_total_resolution</name>
        <rename>t_total_resolution</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
      <field>
        <name>t_pending</name>
        <rename>t_pending</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>N</replace>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>640</xloc>
      <yloc>368</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>first_LD,AG,RD</name>
    <type>GroupBy</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <all_rows>Y</all_rows>
    <ignore_aggregate>N</ignore_aggregate>
    <field_ignore/>
    <directory>%%java.io.tmpdir%%</directory>
    <prefix>grp</prefix>
    <add_linenr>N</add_linenr>
    <linenr_fieldname/>
    <give_back_row>N</give_back_row>
    <group>
      <field>
        <name>ID</name>
      </field>
    </group>
    <fields>
      <field>
        <aggregate>first_LD</aggregate>
        <subject>Login_Date</subject>
        <type>FIRST</type>
        <valuefield/>
      </field>
      <field>
        <aggregate>first_AG</aggregate>
        <subject>Audit_date</subject>
        <type>FIRST</type>
        <valuefield/>
      </field>
      <field>
        <aggregate>first_RD</aggregate>
        <subject>Resolved_date</subject>
        <type>FIRST</type>
        <valuefield/>
      </field>
      <field>
        <aggregate>total_RD</aggregate>
        <subject>count_RD</subject>
        <type>LAST_INCL_NULL</type>
        <valuefield/>
      </field>
      <field>
        <aggregate>first_Login</aggregate>
        <subject>Login</subject>
        <type>FIRST</type>
        <valuefield/>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>624</xloc>
      <yloc>256</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>ifnull t_seconds,l_seconds</name>
    <type>ScriptValueMod</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <compatible>N</compatible>
    <optimizationLevel>9</optimizationLevel>
    <jsScripts>
      <jsScript>
        <jsScript_type>0</jsScript_type>
        <jsScript_name>Script 1</jsScript_name>
        <jsScript_script>


if (t_seconds == null) {
	t_seconds = 0;
}

if (l_seconds == null) { 
	l_seconds = t_seconds;
} 

</jsScript_script>
      </jsScript>
    </jsScripts>
    <fields>
      <field>
        <name>l_seconds</name>
        <rename>t_response</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>Y</replace>
      </field>
      <field>
        <name>t_seconds</name>
        <rename>t_resolution</rename>
        <type>Integer</type>
        <length>-1</length>
        <precision>-1</precision>
        <replace>Y</replace>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>176</xloc>
      <yloc>256</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>n_Assigned_Group</name>
    <type>FieldsChangeSequence</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <start>1</start>
    <increment>1</increment>
    <resultfieldName>n_Assigned_Group</resultfieldName>
    <fields>
      <field>
        <name>ID</name>
      </field>
      <field>
        <name>Assigned_Group</name>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>480</xloc>
      <yloc>160</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>n_ID</name>
    <type>FieldsChangeSequence</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <start>1</start>
    <increment>1</increment>
    <resultfieldName>n_ID</resultfieldName>
    <fields>
      <field>
        <name>ID</name>
      </field>
    </fields>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>384</xloc>
      <yloc>160</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>t_seconds,l_seconds</name>
    <type>Calculator</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <failIfNoFile>Y</failIfNoFile>
    <calculation>
      <field_name>t_seconds</field_name>
      <calc_type>DATE_DIFF_SEC</calc_type>
      <field_a>Next_Date</field_a>
      <field_b>Audit_date</field_b>
      <field_c/>
      <value_type>Integer</value_type>
      <value_length>-1</value_length>
      <value_precision>-1</value_precision>
      <remove>N</remove>
      <conversion_mask/>
      <decimal_symbol/>
      <grouping_symbol/>
      <currency_symbol/>
    </calculation>
    <calculation>
      <field_name>l_seconds</field_name>
      <calc_type>DATE_DIFF_SEC</calc_type>
      <field_a>first_LD</field_a>
      <field_b>first_AG</field_b>
      <field_c/>
      <value_type>Integer</value_type>
      <value_length>-1</value_length>
      <value_precision>-1</value_precision>
      <remove>N</remove>
      <conversion_mask/>
      <decimal_symbol/>
      <grouping_symbol/>
      <currency_symbol/>
    </calculation>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>320</xloc>
      <yloc>256</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step>
    <name>Get files from result</name>
    <type>FilesFromResult</type>
    <description/>
    <distribute>Y</distribute>
    <custom_distribution/>
    <copies>1</copies>
    <partitioning>
      <method>none</method>
      <schema_name/>
    </partitioning>
    <attributes/>
    <cluster_schema/>
    <remotesteps>
      <input>
      </input>
      <output>
      </output>
    </remotesteps>
    <GUI>
      <xloc>64</xloc>
      <yloc>80</yloc>
      <draw>Y</draw>
    </GUI>
  </step>
  <step_error_handling>
  </step_error_handling>
  <slave-step-copy-partition-distribution>
  </slave-step-copy-partition-distribution>
  <slave_transformation>N</slave_transformation>
  <attributes/>
</transformation>
